호텔 정보 보기

힐튼 서퍼 파라다이스 호텔 (Hilton Surfers Paradise Hotel)

6 Orchid Ave, 서퍼스 파라다이스, 골드코스트, 호주 4217 - 숙소 위치 보기

우수함 8.1
이용후기 225건

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우수함



이용후기 225개
  • 숙소 위생 상태 8.5
  • 부대시설 8.1
  • 위치 9.0
  • 객실의 편안함 8.0
  • 직원 태도 8.2
  • 가격 대비 7.4
  • 음식 및 레스토랑 7.5

Andreas W.
오스트리아
2016년 8월 8일 월요일
Weekend Away
Where to begin, We booked a king relaxation room with an ocean view through agdoa.com to enjoy a little/mini honeymoon away. Upon check it we found out that this wasn't the case. There seem to be a mis-communication between Hilton and Agdoa. All our booking confirmation stated king relaxation room however Hilton received the booking as a basic room. The duty manager at the time came out and greeted up and apologized for the mix up. However due to the popularity of this hotel, there were no rooms available besides what the basic room that was placed under our original booking. The options/compensation that were originally given was a free 60 min massage in the spa for both my wife and myself. however we felt like this was not a suitable compensation. We were quite disappointed with this proposal as we paid for a king relaxation and we were going to be given the most basic room and a massage to make things right. We did not book the Hilton for the spa facilitates, we booked this hotel for the prime location, service and breath taking ocean views. The duty manager did her best and provided another 2 options, a 2 bed room apartment with a city view or a deluxe room with part view of the ocean. However again we felt like this was not an adequate compensation. With the deluxe room with partial ocean view, we were essentially over paying for this room. Again the main reason was for the ocean views. We mention this to the duty manager and she provided some compensation in regards to a refund of the difference between the two room. We weren't too happy about this as this was meant to be a romantic weekend away. After discussing with the manager, we agreed that we would stay in the deluxe room and in addition we would be returning the following weekend to stay at the Hilton in a king relaxation room. With regards to the hotel itself, it is an amazing place with the stunning executive lounge, the fantastic breakfast buffet, great employees. We look forward to another amazing

Philip B.
영국
2016년 8월 8일 월요일
Too expensive and room not as advertised
The description of facilities for the room I booked, did not reflect the facilities that were in the room.i stay at many different hotel chains, throughout the country, for work and feel that the cost of accomodation is far too expensive, compared to other hotels with similar facilities

Eric G.
호주
2016년 8월 2일 화요일
Prime location with average facilities
Great location in surfers paradise. Close to restaurants, clubs and beach. My Room was very clean but average facilities. Bathroom door did not close well at all and offered poor privacy. In addition, no tooth brush or tooth paste provided which is pretty standard in many hotels. Wifi strength average. I expected more for the price.

kiranraj G.
인도
2016년 8월 1일 월요일
Good
Good

Alvina F.
호주
2016년 8월 1일 월요일
Booking
We booked a room with you and Friday I rang the Hilton to confirm and they had us in a different room. I am not sure who was at fault but the Hilton honoured the original booking.

Dennis L.
싱가포르
2016년 7월 24일 일요일
Disappointing stay
It was probably a most disappointing 3 nights stay at a 5 star hotel, or maybe it's just bad luck. A lack of amenities in the room. Definitely the only hotel in my memory that does not have bottled water in the room , bath robes and bedroom slippers. Seem to be mainly catering to guests on business rather than people on a beach holiday.

robert M.
호주
2016년 7월 23일 토요일
Na
Na

Duranski V.
뉴질랜드
2016년 7월 19일 화요일
Great
Great staff,,great breakfast ,,and excellent executive lounge great variety of food and nice view & good customer service

JOHAN J.
인도네시아
2016년 7월 17일 일요일
Good location
Just short walk from Surfer Paradise

Harseno K.
인도네시아
2016년 7월 7일 목요일
Great Location
we really enjoyed stay at Hilton Surfer PAradise. Great location, out from Hotel there is a lot of shopping center and attraction.