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우수함 8.2
100% 생생리뷰 61건

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  • 숙소 위생 상태 8.4
  • 부대시설 7.5
  • 위치 8.3
  • 객실의 편안함 8.6
  • 직원 태도 8.3
  • 가격 대비 8.0
  • 음식 및 레스토랑 7.8

Kenneth G.
뉴질랜드
2015년 10월 5일 월요일
Underwhelming
The apartment was spacious enough. The rooms were generally clean. The spa bath was pretty good too.
We checked in and the reception staff were nice enough. Nothing spectacular to note but decent. The hotel is on top of a steep hill. Our room (314) was a walk further uphill from the reception, so lucky we came with a car. Parking was spacious. The alleyway to the room was dark and unattractive - dry gardens with withering plants. The rooms were pretty enough with pleasant design and configuration - but not awfully stunning for an up-market accommodation. The rug in the living space was grubby. The plastic ornamental plant on the dining table was dusty. We rushed to check the view - and what a dismay! The port/sea was completely blocked off by the roof of another building just below us. Trees and shrubbery was our view along with rubbish scattered on the ground below us. Not the view pictured in the Agoda feature we thought we had signed up for. Rang the reception to express our disappointment and see if there was an option for us to move to another room. Apparently not as they were full for the next 2 nights. I asked if we could upgrade to a higher level, i was told the one above us was a 3 bedroom - rather excessive for a small family who still co-sleep with toddler, so the additional cost would have been unjustifiable. We were offered the chance to move to a different room at same level on our last night but we were too tired by then to bother to pack up, unpack and re-pack again the next morning. Basically, do not book rooms 313, 314 or 315 if you are hoping for a memorable Whitsundays vista. This was a disappointment mainly because we had expected more based on the images advertised. Also, seeing rubbish is not something we're accustomed to when staying in up-scale accommodations especially in New Zealand. I also do not feel that management was apologetic enough or at least empathetic enough about our disappointment. Let's just say we won't be coming back to stay at Peppers, though we loved the Whitsunday Islands so will look to stay elsewhere next time.

SHUCHEN L.
호주
2015년 10월 4일 일요일
Definitely not a five star standard
Big balcony, shuttle bus to town very two hours,great views
Views can be great as it is at Mountain top, but be aware that quite a few rooms are not facing the sea. Very very steep, not a good idea if you want to go to the main street very often. Swimming Pool is way too small for a holiday hotel. there is a 'eco model' which they will not offer any room service unless you pay, they have a list to tell you how much it cost to make your bed and everything. Bit hard for family with one older children or adult, cause the extral bed is horrible... They have great balcony tho. But in general I agree with reviews, definitely not a five star.

Kim O.
호주
2015년 10월 4일 일요일
Best time
Staff were very freindly, great food, rooms beautiful
Everything was just right, staff friendly and helpful, free transport into the main street of Airlie beach, food was great, the view from the room was heaven, can't wait to come back again.

JIE L.
중국
2015년 9월 30일 수요일
very good
view,location,service

Laurence K.
태국
2015년 9월 22일 화요일
Not to normal Peppers standard
No comment
Was unaware you have to be a "mountain goat' & this fact detracts from views. Bus had to drop me at bottom of road & driver could not raise staff to pick me up , so I had to struggle up hill with luggage. This over exertion was met with disdain from staff without any real empathy. Only about 50% staff were of a reasonable standard, seemed to be a lot training or just commenced. I wouldn't stay again or recommend this Peppers to any acquaintances.

Robyn W.
호주
2015년 9월 9일 수요일
Enjoyable and well located
location, size of apartments and view
Good overall - expected better service. General cleanliness of room was average, with dirty couch cushions, dirty crockery and cutlery, blood stained bed underlay etc. Rang 9 - was put on hold for over 4 minutes! Staff generally friendly and accommodating.

branka Z.
호주
2015년 9월 4일 금요일
not close to shops and cafes
It was clean
We had a break not a holiday. Not suitable for babies in perms. Restaurants to fare away. We had a lunch at peppers first day we arrived and had stomac apsets. Breakfast was included and below average. Staff was good but food was not. Would not stay again.

Alan J.
호주
2015년 7월 21일 화요일
Great Views
View, location, facilities.
Awesome views of the town and coast. Great location - nearby to the local scenes. Lots to do at the resort.

Mitchell P.
호주
2015년 7월 16일 목요일
Good, but not 5 Sat Accom
The view and the pool.
The hotel is nice and the staff were nice. The hotel is definitely not 5 star accommodation even though it's advertised as this and the price reflects this. We had breakfast there and the buffet was sub-standard for the price point. Rooms were also below expectations for a 5 star hotel.

Yun C.
홍콩
2015년 6월 30일 화요일
The sea view from our room is great
sea view, comfortable bed, friendly staff