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Best Western Premier Shenzhen Felicity Hotel
Best Western Premier Shenzhen Felicity Hotel
Best Western Premier Shenzhen Felicity Hotel
Best Western Premier Shenzhen Felicity Hotel
Best Western Premier Shenzhen Felicity Hotel
Best Western Premier Shenzhen Felicity Hotel
Best Western Premier Shenzhen Felicity Hotel

Removed from saved list

7.5

Very good

4,477 reviews

4,477 reviews

Housekeeping57
Shops28
View13
See map

8.3

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Luohu Commerical City (Lo Wu Shopping Plaza) 220 m
COCO Park 6.3 km
Lianhuashan Park 6.8 km
Dafen Oil Painting Village 9.1 km
OCT HARBOUR 12.7 km
China Folk Culture Village 13.1 km
Happy Valley of Shenzhen 14.8 km
Shenzhen Window of the World 14.8 km
OCT East Shenzhen 19.7 km
Dameisha Beach 20.4 km
Nearby landmarks
Luohu Port 150 m
Visa Office - Lo Wu 190 m
Luohu Commerical City (Lo Wu Shopping Plaza) 220 m
Mang Bing Massage Centre 230 m
Jian Fu Mei Health & Beauty Centre 240 m
Shenzhen Railway Station 450 m
Shenzhen Tourist Consultation Centre 480 m
Renmin South Metro Station 630 m
Renmin South Eat Street 770 m
Renmin Road South 780 m

Best Western Premier Shenzhen Felicity Hotel

1085 Heping Rd., Luohu District, Shenzhen, China, 518010 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Luohu District, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Shenzhen Window of the World. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Located in heart of Shenzhen

Front desk [24-hour]

Airport transfer

Excellent view

190 meters to public transportation

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Spa
Workout and Leisure
Fitness center
Swimming pool [outdoor]
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Announcements by hotel (1)
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Fitness center

Spa

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Shenzhen every 5 minutes on Agoda.com
Value for money7.7
Distance to city center0.5km
Location rating8.3
Nearest airportHong Kong International Airport (HKG) - Hong Kong SAR, China
Distance to airport32.0 km

Rooms available at Best Western Premier Shenzhen Felicity Hotel

1 Queen Bed
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
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Deluxe 1 Queen Bed
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Standard Twin Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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2 Single Beds with Bathtub
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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1 Queen Bed with Bathtub
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Deluxe Suite 1 King Bed
...
  • Room size: 52 m²/560 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe 1 Queen Bed High Floor
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Executive 1 Queen Bed Room High Floor
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive 1 Queen Bed Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Suite 1 Queen Bed
...
  • Room size: 52 m²/560 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Best Western Premier Shenzhen Felicity Hotel?

Check-in is from 12:00 PM, and check-out is until 02:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Best Western Premier Shenzhen Felicity Hotel?

Best Western Premier Shenzhen Felicity Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 400 CNY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Best Western Premier Shenzhen Felicity Hotel has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Shenzhen with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Best Western Premier Shenzhen Felicity Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Best Western Premier Shenzhen Felicity Hotel. There's an additional charge of 69 CNY for adults and 68 CNY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Best Western Premier Shenzhen Felicity Hotel?

Best Western Premier Shenzhen Felicity Hotel features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Best Western Premier Shenzhen Felicity Hotel?

Best Western Premier Shenzhen Felicity Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Best Western Premier Shenzhen Felicity Hotel?

The closest train, metro, or bus station to Best Western Premier Shenzhen Felicity Hotel is Shenzhen Railway Station, 440 m away.

What restaurants are nearby Best Western Premier Shenzhen Felicity Hotel?

Restaurants including Laurel Restaurant, DanGui Xuan XinDou Dian and Li Yuan Restaurant are popular in Best Western Premier Shenzhen Felicity Hotel’s neighborhood which is known as Luohu District.

What popular shopping places are close to Best Western Premier Shenzhen Felicity Hotel?

Shopping options in Best Western Premier Shenzhen Felicity Hotel’s Luohu District neighborhood include Luohu Commerical City (Lo Wu Shopping Plaza), The Mixc and KK Mall (East Shennan Road).

What are popular attractions near Best Western Premier Shenzhen Felicity Hotel?

Guests at Best Western Premier Shenzhen Felicity Hotel can easily visit Kingkey 100, Xianhu Botanical Garden and DongMenTing MeiShiCheng located in the Luohu District area.

What popular natural sightseeing spots are close to Best Western Premier Shenzhen Felicity Hotel?

Best Western Premier Shenzhen Felicity Hotel’s nearby natural sights include Maowoling located in the same Luohu District area.

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Explore the neighborhood

What people love about Best Western Premier Shenzhen Felicity Hotel

  • 10

    Exceptional
    Staff 

    "Friendly, helpful and efficient staff."

    Ruth

    |

    January 12, 2020

  • 8

    Very good
    Location

    "There is some shopping area nearby."

    Chung

    |

    December 12, 2019

  • 8

    Very good
    Cleanliness

    "The room on the high floors like 21st floor has very good view and the room and corridor are clean and better maintained."

    MICHAEL

    |

    December 3, 2019

Overall rating:

7.5

Very good
4,477 reviews
Cleanliness
7.4
Facilities
7.0
Location
8.3
Read all reviews >
What travelers say they love:
Nice and cheap buffet dinner with excellent service.
CHI from Hong Kong SAR, China
Couple
More about Best Western Premier Shenzhen Felicity Hotel

More about Best Western Premier Shenzhen Felicity Hotel

Best Western Premier Shenzhen Felicity Hotel

Best Western Premier Shenzhen Felicity Hotel is the perfect choice for travelers who want to take in the sights and sounds of Shenzhen. Experience an urban escape in Shenzhen with a stay at Best Western Premier Shenzhen Felicity Hotel, with its exceptional location right in the city center.
All offerings provided by Best Western Premier Shenzhen Felicity Hotel help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Shenzhen is made even more convenient with the taxi and car hire services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. Cold evenings are even better than warm ones, when you can cozy up at the hotel's fireplace.
For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Best Western Premier Shenzhen Felicity Hotel. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel.
For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at Best Western Premier Shenzhen Felicity Hotel. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, a coffee or tea maker and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Best Western Premier Shenzhen Felicity Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
A day in will be as fun as a day out with ranges of recreational activities offered at Best Western Premier Shenzhen Felicity Hotel. A relaxing end to every day is possible with a visit to the massage, salon and spa. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Family time on relaxed evenings is easy with the hotel's library. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Don't spend all your time inside while in Shenzhen! Find that special item or souvenir that will commemorate your trip to Shenzhen at Luohu Commerical City (Lo Wu Shopping Plaza) located 210 m away. Be sure to visit Dafen Oil Painting Village located 9.0 km away, an item on every checklist of those who travel to Shenzhen.

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Amenities and facilities
Very good
Facilities

7

Most talked about facilities

Housekeeping

229 mentions

Breakfast

85 mentions

Internet

70 mentions

Food & Dining

68 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Massage
  • Spa
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Body thermometer
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids meal

Access

  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Coffee/tea maker
  • Free bottled water
  • Hair dryer
  • Internet access – wireless
  • Microwave
  • TV [flat screen]
Food and dining
Breakfast options
  • Asian
  • Continental
  • Buffet
Location
1085 Heping Rd., Luohu District, Shenzhen, China, 518010
Excellent
Location

8.3

Airports

  • Hong Kong International Airport (HKG) - Hong Kong SAR, China
    32.0 km
  • Shenzhen Bao'an International Airport (SZX) - China
    33.0 km 39 min drive

Hospital or clinic

  • Luohu Hospital
    1.1 km 6 min drive

Shopping

  • Luohu Commerical City (Lo Wu Shopping Plaza)
    220 m 9 min walk

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Luohu Commerical City (Lo Wu Shopping Plaza)
    220 m
  • COCO Park
    6.3 km
  • Lianhuashan Park
    6.8 km
  • Dafen Oil Painting Village
    9.1 km
  • OCT HARBOUR
    12.7 km
  • China Folk Culture Village
    13.1 km
  • Happy Valley of Shenzhen
    14.8 km
  • Shenzhen Window of the World
    14.8 km
  • OCT East Shenzhen
    19.7 km
  • Dameisha Beach
    20.4 km

Nearby landmarks

  • Luohu Port
    150 m
  • Visa Office - Lo Wu
    190 m
  • Luohu Commerical City (Lo Wu Shopping Plaza)
    220 m
  • Mang Bing Massage Centre
    230 m
  • Jian Fu Mei Health & Beauty Centre
    240 m
  • Shenzhen Railway Station
    450 m
  • Shenzhen Tourist Consultation Centre
    480 m
  • Renmin South Metro Station
    630 m
  • Renmin South Eat Street
    770 m
  • Renmin Road South
    780 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from12:00
  • Check-out from00:00
  • Check-out until14:00

Getting around

  • Airport transfer fee400 CNY
  • Distance from city center0.5km
  • Travel time to airport (minutes)46

Extras

  • Breakfast charge (unless included in room price)69 CNY

The property

  • Number of bars/lounges1
  • Number of floors28
  • Number of restaurants2
  • Number of rooms 516
  • Room voltage220
  • Year property opened1990
  • Most recent renovation2003
Property announcements

Free shuttle bus to Luohu Port.

No smoking in the hotel

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Reviews of Best Western Premier Shenzhen Felicity Hotel from real guests

Provided by verified guests of Agoda
7.5
/
10
Cleanliness7.4
Facilities7.0
Location8.3
Room comfort and quality7.4
Service7.4
Value for money7.7
High score for Shenzhen
Rating
9+ Exceptional (389)
8-9 Excellent (616)
7-8 Very Good (1,142)
6-7 Good (549)
<6 Below Expectation (631)
Time of the year
Mar - May (805)
Jun - Aug (856)
Sep - Nov (924)
Dec - Feb (742)
All guests (4,477)
All room types
All languages

Show reviews that mention 

Showing 3,327 verified guest comments
12345
10.0
Exceptional
KA
Family with young children
Stayed 1 night in December 2018

Nice Hotel with Five star ”

the hotel is clean but a bit of history but the culture of hotel is very good and near hong kong. it is good for hong kong traveller to come

Reviewed January 08, 2019

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10.0
Exceptional
Ruth from United States
Solo traveler
Special Offer - Superior Queen Room
Stayed 1 night in January 2020

Great customer service”

Friendly, helpful and efficient staff. Great location, 5 minute walk from the train station with easy access to cross the boarder to Hong Kong. Call ahead to get directions since the journey involves going through a pedestrian tunnel under the street. Great breakfast buffet.

Reviewed January 12, 2020

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10.0
Exceptional
Ruth from China
Solo traveler
Special Offer - Superior Queen Room
Stayed 2 nights in September 2019

Close to Railroad Station”

Great location should a person want to be close to the train station which is less than a 10 minute walk away. It is also very close to the Lo Wu border crossing into Hong Kong.

Reviewed October 03, 2019

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10.0
Exceptional
Suthakit from Thailand
Couple
Stayed 1 night in May 2019

Good Location and very clean.”

Good Location and very clean.

Reviewed July 05, 2019

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9.6
Exceptional
SUN from Singapore
Couple
1 Queen Bed
Stayed 3 nights in July 2019

Location”

Crossing the road from the Railway Station is a real hussle. You see many homeless people sleeping along the walkway that connects to the overhead bridge across the road. I would think if the hotel is located over the other side of the road (no need to cross the road) will be good.

Reviewed July 08, 2019

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9.6
Exceptional
Dwight from Hong Kong SAR, China
Business traveler
1 Queen Bed
Stayed 1 night in April 2019

Great Location for both Hong Kong and Shenzhen”

Right across the border from Hong Kong so it’s an affordable option for Hong Kong if you have a Chinese visa. It’s also located at a main transportation hub for Shenzhen and the rest of the Pearl River Delta. I highly recommend.

Reviewed April 17, 2019

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10.0
Exceptional
Merry from Indonesia
Group
Standard Twin Room
Stayed 1 night in March 2019

Good Hotel, the location near shopping mall”

Nice Hotel

Reviewed March 27, 2019

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10.0
Exceptional
Sau from Hong Kong SAR, China
Couple
Stayed 1 night in June 2019

Very nice trip”

Good environment

Reviewed June 19, 2019

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8.8
Excellent
Mayrose from Thailand
Business traveler
Stayed 2 nights in June 2019

Very helpful staff”

I booked this hotel after calling them and finding out that many of their staff can speak English. They were very helpful. I has packages arriving from Alibaba and taobao and they kindly stored it for me. They also arranged a van that took me to HKG airport. The room carpets were a bit old but clean and had everything that I needed.

Reviewed June 09, 2019

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8.8
Excellent
CHI from Hong Kong SAR, China
Couple
1 Queen Bed
Stayed 1 night in March 2019

5 stars holel, 4 star price!”

Old hotel but good maintenance. 5 stars hotel at 4 stars price. Nice and cheap buffet dinner with excellent service. Except the front desk staff (John) was not in good attitude, others are good to professional. The Wifi doesn't work, but it won't bother me a lot, because I've got strong mobile phone reception in my room. It would be great if they can change a bigger screen and new LCD TV.

Reviewed April 18, 2019

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9.2
Exceptional
siske from Indonesia
Group
Stayed 1 night in April 2019

Room is quite big”

Near train station, clean

Reviewed August 02, 2019

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8.8
Excellent
Jocelyn from Hong Kong SAR, China
Solo traveler
1 Queen Bed
Stayed 1 night in March 2019

Good Location Helpful staffs”

Staffs are helpful, even we check in at 2am the front desk staff is smart and helpful, making our check-in process quick and smooth.

Reviewed March 31, 2019

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8.4
Excellent
Joon from Singapore
Business traveler
Superior Twin Room
Stayed 3 nights in August 2018

Good, clean hotel.”

Have stayed here several times. Hotel is value for money with good facilities, amenities. Although, located just opposite the Lohu train station, it is still quite a walking distance to cross over.

Reviewed January 28, 2019

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8.4
Excellent
Joon from Singapore
Business traveler
Superior Twin Room
Stayed 3 nights in May 2018

Good hotel with facilities and amenities.”

Have stayed here several times. Hotel is value for money with good facilities, amenities. Although, located just opposite the Lohu train station, it is still quite a walking distance to cross over.

Reviewed January 28, 2019

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8.4
Excellent
Joon from Singapore
Business traveler
Superior Twin Room
Stayed 2 nights in August 2018

Good hotel with facilities and amenities.”

Have stayed here several times. Hotel is value for money with good facilities, amenities. Although, located just opposite the Lohu train station, it is still quite a walking distance to cross over.

Reviewed January 28, 2019

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8.0
Excellent
MICHAEL from Singapore
Couple
Stayed 3 nights in November 2019

Hotel in Good Location ”

Hotel rooms are quite old for those lower floors like 9th and 10th floors. The room booking is misleading as the Standard, Double Superior are all the same type of rooms even though the DS cost more. The room on the high floors like 21st floor has very good view and the room and corridor are clean and better maintained.

Reviewed December 03, 2019

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8.8
Excellent
RANBIR from Hong Kong SAR, China
Couple
1 Queen Bed
Stayed 1 night in June 2019

Good staff ”

For this price at least need breakfast include

Reviewed June 17, 2019

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8.8
Excellent
jayne from Australia
Couple
1 Queen Bed
Stayed 4 nights in November 2019

Excellent”

Great Hotel but staff not very good with speaking English

Reviewed November 12, 2019

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8.4
Excellent
Wong from Hong Kong SAR, China
Couple
Stayed 1 night in December 2018

Excellent”

Great location and clean room. Price is fair. Will visit again.

Reviewed January 19, 2019

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8.0
Excellent
Ian from Poland
Family with teens
Deluxe Twin Room
Stayed 5 nights in December 2019

Very good”

Good location for those entering from Hong Kong, good value for money but a very low level of English among the staff for a '5-star hotel'. Booked a room for 2 adults and my 16-year-old son (his age was included in the booking request) and received only 2 beds (1.2m wide) - was told that it was a room for 3 (or even 4) people but I'd suggest that is only for 2 adults with very young children.

Reviewed January 03, 2020

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