Aquest allotjament està molt sol·licitat!
4 viatgers han fet una reserva avui.
ibis Gading Serpong Hotel
Block M 5 No 19
Jalan Boulevard Gading Serpong
Tangerang, Serpong, Tangerang, Indonèsia, 15810 - AL MAPA
A més de Indonesia Care, tot els hostes poden gaudir de wifi gratis a totes les habitacions i aparcament gratis si venen en cotxe. L'allotjament està situat estratègicament a Serpong, el que et permetrà accedir a les atraccions i monuments locals i tenir-los a prop. No te'n vagis sense visitar AEON Mall BSD City. Amb 3 estrelles, aquest allotjament de gran qualitat ofereix als hostes accés a balneari, restaurant i massatge, disponibles al mateix allotjament.
Característiques destacades
Indonesia Care
Certifica pràctiques de seguretat sense contacte, higiene i neteja impecables.
Instal·lacions
Recepció 24 hores
Enllaç amb l'aeroport
Lloguer de bicicletes
Aparcacotxes
Camp de golf (a l'establiment)
Centre de fitnes
Servei de transport
Wifi gratis a totes les habitacions
Worth the price but could be improved”
The room was clean and comfortable and well worth the price. Check in and out was quick and smooth. The elevators were a bit quirky (sometimes the down button don’t work so you have to go all the way up before going back down) but nothing to be upset about. The only significant points of feedback was that the housekeeping staff should be a bit more careful. When we checked in, the housekeeping staff were cleaning the room next door and when I entered our room I noticed they had mistakenly left the keycard in the card slot in the room. No harm no foul there so I just returned the extra card when I was checking out. However, on the second night when we had returned, we noticed our room door was not shut/locked properly after the room had been cleaned - nothing was missing fortunately but that was still a bit of a scare. I had raised this to the staff at check out but wasn’t sure if they got what I meant since there were no apologies. To the hotel staff, please be more careful next time! Other than that, the stay was pleasant.
Dear Ms Pamlela Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Concerning elevator button we have reported to our department concer to fix immediately and the housekeeping staff heas been remind for the cleaning procedure, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate action to improve our service We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ardhu Dzakaras - Operational Manager
Excellent Stay”
Our stay was fantastic. The hotel's location was great, with convenient access to nearby attractions. The cleanliness of the property was impressive, and the staff were incredibly friendly and helpful. The facilities were top-notch, making our stay comfortable and enjoyable.
Dear Mrs. Michelle We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ardhu Dzakaras Operational Manager
A 3-star hotel that needs more work”
For the most part I have enjoyed my 1-week stay at Agoda: spacious room stocked with amenities like an electric kettle, drinking water, slippers, hangers, safety box, hairdryer, towels, etc. However, during our first 2 nights, we stayed at the top most floor and the furthest room (1819), which had a splendid view, but definitely not a wise tradeoff for poor air conditioning, plus the bathroom constantly smelled like smoke. The room never got cool enough for a good night's sleep, despite the technician coming in to clean the air con filter and cooler (in the middle of the night). It was until we requested to move to the 11th floor, where the air conditioning was much better and the bathroom smelled pleasant. The walls were thick, ensuring privacy and peace - we didn't hear and loud noises during our stay. Unfortunately, parts of the restaurant was under repair, so we couldn't dine-in; thankfully, room service was still available. Despite not having a gym, massage and laundry services were available if needed.
Dear Ms Alice Thank you for taking the time to tell us about your experience at the ibis Gading Serpong I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jamal Muhamad - General Manager
2 nights stay”
Good location, the room was clean and neat. Lost 1 star from me for facilities because the bathroom especially the shower place made me felt like standing in airplane bathroom. It's hard to explain it. It's like a small storage box put inside a room. But nevertheless, I love my stay here.
Dear Mr Megat We very much appreciate your comments regarding your stay at the ibis Gading Serpong It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal Muhamad - General Manager
F&B n Amenities ”
Many of the items in the menu for room service are not available for the past month as I have been coming here every fortnight. TV deployed are of very inferior quality. Even with max volume, can't hear what is going on Shower needs to be clean. Hot water is not satisfactory at all
Dear Mr Christy We very much appreciate your comments regarding your stay at the ibis Gading Serpong. We are sorry that your stay experience was disturbed with less room service menu, no TV volume, dirty shower and no hot water in the room, please accept my sincerest apologies, you have my assurance that your feedback has been shared with the related team. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Jamal Muhamad - General Manager