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Beijing Dongcheng Hotel
Beijing Dongcheng Hotel
Beijing Dongcheng Hotel
Beijing Dongcheng Hotel
Beijing Dongcheng Hotel
Beijing Dongcheng Hotel
Beijing Dongcheng Hotel

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9

Exceptional

1,721 reviews

1,721 reviews

Housekeeping5
Breakfast1
Shops1
See map

8.6

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Mao Dun Former Residence

130 m

Mao'er Hutong

140 m

Beijing Former Residence of Rong Lu

140 m

Minimarket

170 m

Beixinqiao Subway Station

410 m

Popular landmarks
Lama Temple (Yonghegong)

830 m

Jingshan Park (Jingshan Gongyuan)

2.2 km

Wangfujing Street

2.8 km

Forbidden City-The Palace Museum

3.0 km

Tiananmen Square (Tiananmen Guangchang)

4.1 km

Closest landmarks
fruit shop

300 m

Bailin Temple

330 m

Beijing Shuntian Hall

420 m

Lost&found First

460 m

Lost&found Second

460 m

Beijing Dongcheng Hotel

No.101 Jiao Dao Kou East Street, Dongcheng, Back Lakes (Hou Hai), Beijing, China, 100007 - See map

Make your best journey to Beijing with the promised standard of ALLSAFE, and enjoy free Wi-Fi in all rooms. Strategically situated in Back Lakes (Hou Hai), allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Mutianyu Great Wall. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Located in heart of Beijing

Check-in/out [express]

Excellent room comfort & quality

Airport transfer

410 meters to public transportation

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "During the outbreak of the coronavirus, breakfast will be served to guests in the form of a set menu."

Facilities

Airport transfer

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Fitness center

Sauna

Car power charging station

Car park [on-site]

Your dates are popular among travelersUsers are booking a place in Beijing every 3 minutes on Agoda.com
Value for money8.2
Distance to city center1 km
Location rating8.6
Nearest airportBeijing Capital International Airport (PEK)
Distance to airport22.4 km

Rooms available at Beijing Dongcheng Hotel

Exceptional
Room comfort & quality

9.1

Suite 1 King Bed
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive 2 Single Beds
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Deluxe 1 King Bed
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Executive 1 King Bed
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Executive Suite 1 King Bed
...
  • Room size: 55 m²/592 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Deluxe 2 Single Beds
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Grand Deluxe Queen
...
  • Room size: 39 m²/420 ft²
  • 1 queen bed
Enter dates to see prices
Grand Deluxe Twin
...
  • Room size: 39 m²/420 ft²
  • 2 single beds
Enter dates to see prices
SUITE Suite 1 King Bed
...
  • Room size: 42 m²/452 ft²
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 27 m²/291 ft²
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

Does Beijing Dongcheng Hotel have a hot tub?

Grand Mercure Beijing Dongcheng Hotel does not have a hot tub.

What time is check-in and check-out at Beijing Dongcheng Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out.

How do I get to Beijing Dongcheng Hotel?

Beijing Dongcheng Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Beijing Dongcheng Hotel has a car park right on site for maximum convenience. Parking is available for a fee of 50 CNY per day.

Is breakfast offered at Beijing Dongcheng Hotel?

Wake up to a great buffet breakfast at Beijing Dongcheng Hotel. Adults can enjoy breakfast offered with an additional charge of 138 CNY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Beijing Dongcheng Hotel?

Beijing Dongcheng Hotel features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Beijing Dongcheng Hotel?

Beijing Dongcheng Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Beijing Dongcheng Hotel?

Beixinqiao Subway Station is the closest train, metro, or bus station, about 400 m away from Beijing Dongcheng Hotel.

What restaurants are nearby Beijing Dongcheng Hotel?

Beijing Dongcheng Hotel is located in Back Lakes (Hou Hai), famous for good restaurants such as Xiaohu Tese Roasted Leg Of Lamb, BEETLE IN A BOX and Xian Bai Wei Chinese Restaurant.

What popular shopping places are close to Beijing Dongcheng Hotel?

Beijing Dongcheng Hotel is located in Back Lakes (Hou Hai) area which features shopping places such as Lost&found First, Lost&found Second and Xiuguan.

What are popular attractions near Beijing Dongcheng Hotel?

Beijing Dongcheng Hotel is located in Back Lakes (Hou Hai) area, which is famous for attractions such as Lama Temple (Yonghegong), Drum Tower and Temple of Confucius and Guozijian Museum.

What popular natural sightseeing spots are close to Beijing Dongcheng Hotel?

Beijing Dongcheng Hotel is located in the Back Lakes (Hou Hai) area, which is famous for natural sightseeing destinations such as Back Lakes (Hou Hai).

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Explore the neighborhood

What people love about Beijing Dongcheng Hotel

  • 9.2

    Exceptional
    Staff 

    "Very nice hotel and service minded staff :-)."

    Oliver

    |

    May 26, 2019

  • 10

    Exceptional
    Staff 

    "Very nice, comfortable and clean, staffs are kind and helpful."

    Sook

    |

    January 2, 2019

  • 10

    Exceptional
    Location

    "It's in a good location."

    Sook

    |

    January 2, 2019

Property ranking|Compared to 753 Beijing properties
See all rankings
Room comfort score
9.1/10
Value for money score
8.3/10
Location score
8.6/10
Service score
8.3/10
Better than
99
%
of Beijing properties
Better than
90
%
of Beijing properties
Better than
89
%
of Beijing properties
Better than
89
%
of Beijing properties
Overall rating:

9

Exceptional
1,721 reviews
Cleanliness
8.1
Facilities
7.7
Location
8.6
Read all reviews >
More about Beijing Dongcheng Hotel

More about Beijing Dongcheng Hotel

Beijing Dongcheng Hotel

See the best of Beijing with a stay at Beijing Dongcheng Hotel, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. Parking is always available, provided by the hotel for their driving guests.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries and bathrobes in some select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's karaoke rooms, bar and nightclub.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. Pamper and indulge yourself with a visit to the massage, spa and sauna. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Have some relaxing fun with family and friends at the shared lounge and TV area.


Around the property

Take some time to explore Beijing. Engage in the city's best art at Forbidden City-The Palace Museum located 3.0 km away, where you can learn about the local art scene and buy original works. Photograph yourself in front of Temple of Heaven located 5.9 km away, which people travel great distances to see.


Reasons to stay here

This hotel scores higher than 89% of the city's accommodations on value for money
This hotel's food and dining score higher than 98% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 98% of accommodations in the city.

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Amenities and facilities
Very good
Facilities

7.7

Most talked about facilities

Housekeeping

4 mentions

Swimming Pool

3 mentions

Breakfast

2 mentions

Taxi

1 mention

Languages spoken

  • English
  • Chinese [Mandarin]
  • French

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Karaoke
  • Massage
  • Nightclub
  • Sauna
  • Spa
  • Tours

Cleanliness and safety

  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Car power charging station
Food and dining
Breakfast options
  • Buffet
Location
No.101 Jiao Dao Kou East Street, Dongcheng, Back Lakes (Hou Hai), Beijing, China, 100007
Excellent
Location

8.6

Airports

  • Beijing Capital International Airport (PEK)
    22.4 km 32 min drive
  • Beijing Daxing International Airport (PKX)
    48.0 km

Public transportation

  • Beixinqiao Subway Station
    410 m
  • Andingmen Subway Station
    920 m

Hospital or clinic

  • Dongzhimen Hospital
    960 m

Shopping

  • Pearl Market
    6.2 km

Convenience store

  • 7 Eleven
    1.5 km

Cash withdrawal

  • ATM
    1.6 km
What's nearby

Popular landmarks

  • Lama Temple (Yonghegong)
    830 m
  • Jingshan Park (Jingshan Gongyuan)
    2.2 km
  • Wangfujing Street
    2.8 km
  • Forbidden City-The Palace Museum
    3.0 km
  • Tiananmen Square (Tiananmen Guangchang)
    4.1 km
  • Temple of Heaven
    6.0 km
  • Long Corridor at the Summer Palace
    12.3 km
  • Summer Palace (Yiheyuan)
    13.4 km
  • Mutianyu Great Wall
    55.9 km
  • The Great Wall at Badaling
    57.5 km

Nearby landmarks

  • Mao Dun Former Residence
    130 m
  • Mao'er Hutong
    140 m
  • Beijing Former Residence of Rong Lu
    140 m
  • Minimarket
    170 m
  • fruit shop
    300 m
  • Bailin Temple
    330 m
  • Beixinqiao Subway Station
    410 m
  • Beijing Shuntian Hall
    420 m
  • Lost&found First
    460 m
  • Lost&found Second
    460 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Smoking is only allowed in designated areas. Guests smoking elsewhere are responsible for all costs, damages, and liabilities caused by smoking.
  • As part of Accor Planet 21 commitment and in-conjunction of the recent published government policy, hotels in Beijing will no longer pro-actively provide single-use products such as toothbrush, comb, shower loofah, razor, nail clipper and shoe brush effective from 1 May 2020.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Distance from city center1 km
  • Travel time to airport (minutes)40

Extras

  • Breakfast charge (unless included in room price)138 CNY

The property

  • Number of bars/lounges1
  • Number of floors7
  • Number of restaurants2
  • Number of rooms 187
  • Year property opened2014
  • Most recent renovation2014

Parking

  • Daily parking fee50 CNY
Property announcements

During the outbreak of the coronavirus, breakfast will be served to guests in the form of a set menu.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Due to COVID-19 circumstances, the executive lounge will temporarily closed from August 09, 2021. All the guest with executive lounge benefit will arrange to 101 restaurant and bar area located at first floor.

Reviews of Beijing Dongcheng Hotel from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.1
Facilities7.7
Location8.6
Room comfort and quality9.1
Service8.3
Value for money8.2
High score for Beijing
Rating
9+ Exceptional (45)
8-9 Excellent (21)
7-8 Very Good (26)
6-7 Good (7)
<6 Below Expectation (15)
Time of the year
Mar - May (31)
Jun - Aug (30)
Sep - Nov (27)
Dec - Feb (26)
All guests (195)
All room types
All languages

Show reviews that mention 

Showing 114 verified guest comments
12345
10.0
Exceptional
Sook from Malaysia
Couple
Deluxe 1 King Bed
Stayed 5 nights in December 2018

Good hotel”

Very nice, comfortable and clean, staffs are kind and helpful. It's in a good location.

Reviewed January 02, 2019

See room deals

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Responded March 05, 2019
Beijing Dongcheng Hotel
9.2
Exceptional
Oliver from Germany
Business traveler
Deluxe 1 King Bed
Stayed 4 nights in May 2019

Great value for money”

Very nice hotel and service minded staff :-). Only drawback ist the missing SPA (only open on paper) and the somewhat noisy corridor and airco in some areas. However, the front desk staff was very open finding the best fitting solution.

Reviewed May 26, 2019

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Thank you for your favorable comments. I am looking forward to your visit again

Responded November 10, 2020
Beijing Dongcheng Hotel
9.2
Exceptional
Geer from Singapore
Business traveler
Deluxe 2 Single Beds
Stayed 1 night in August 2019

Value for money”

everything is good, location is a bit off, need to walk abit

Reviewed January 02, 2020

See room deals

Thank you for your favorable comments. I am looking forward to your visit again

Responded November 10, 2020
Beijing Dongcheng Hotel
8.0
Excellent
Hoe from Malaysia
Business traveler
Deluxe 1 King Bed
Stayed 2 nights in November 2019

A good hotel in Beijing downtown ”

I checked in the hotel on 16-18 Nov 2019. Everything is good except the heater is not working well.

Reviewed November 21, 2019

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Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Responded November 10, 2020
Beijing Dongcheng Hotel
7.2
Very good
Boon from Singapore
Group
Deluxe 1 King Bed
Stayed 6 nights in October 2019

Breach of protocol”

Housekeeping entered my friend’s room despite the DND sign turned on and another DND sign hung on the door handle. We realised it when we came back after a day of sight seeing. Worst was the room was made up half way only. It was fortunate that nothing went missing. An advice to other stayers not to leave valuables in sight even if you had the DND sign turned on.

Reviewed November 05, 2019

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Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Responded November 10, 2020
Beijing Dongcheng Hotel
5.6
Mark from United Kingdom
Business traveler
Deluxe 1 King Bed
Stayed 5 nights in October 2019

Great location but fabric of the hotel seen better days”

Plus points are cost and location. A really good place to stay near to the main touristic parts of Beijing whilst actually being in a regular neighbourhood area with excellent local restaurants. On the negative side, the hotel has been acquired by ACCOR and the rebrand and makeover of the hotel building has been really poorly done. For example, door jam broken into the room, shower door loose, generally sloppy building work. The cleanliness of the breakfast area also needs attention. e.g. stains on the table cloths there several days in a row. A real shame as the location and general hotel are good.

Reviewed October 20, 2019

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Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. We are so sorry that our room didn't make you feel comfortable, and we will let the engineering department to cheak the rooms and make sure every room's equipments are good;meanwhile we will also arrange more training for our service people to let them have more skills to help our customers.Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely.

Responded November 10, 2020
Beijing Dongcheng Hotel
5.2
Bing from Canada
Couple
Deluxe 1 King Bed
Stayed 5 nights in December 2019

Location doesn’t make up for dirty rooms and poor facilities.”

Extremely unclean rooms. We switched rooms twice and none of the 3 rooms we stayed in met our expectations. Dust everywhere and all the shower had black mold and crusty yellow buildups. Unpleasant smells filled the shower stalls and we couldn’t wait to leave. Breakfast was average at best and staff were slow to refill empty items. Definitely would not stay here again. Much better bang for your buck elsewhere.

Reviewed January 03, 2020

See room deals

Thank you for your favorable comments. I am looking forward to your visit again

Responded November 10, 2020
Beijing Dongcheng Hotel
5.6
Chlowe
Couple
Deluxe 1 King Bed
Stayed 2 nights in March 2019

Good in facilities and environment, but customer service was really bad! With rude attitude.”

Please improve your staff attitude to attend your client!

Reviewed March 23, 2019

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Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. Meanwhile, rest assured that we are taking the appropriate measures to address those concerns and prevent future occurrence. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We already organized the service training for them to improve the service skills, we will also try to make it more obvious to let the guest feels more comfortable. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Responded March 28, 2019
Beijing Dongcheng Hotel
4.8
Thanmita from Thailand
Group
Deluxe 1 King Bed
Stayed 1 night in December 2019

Acceptable”

The place might not have the steps, I have a very heavy baggage and The room is on the step side, it's not comfortable for me.

Reviewed December 11, 2019

See room deals

Thank you for your favorable comments. I am looking forward to your visit again

Responded November 10, 2020
Beijing Dongcheng Hotel
10.0
Exceptional
Ron from Australia
Couple
Deluxe 1 King Bed
Stayed 3 nights in January 2017

Fantastic ”

We really enjoyed our stay here. By booking ahead this place offers great value. The room ( king suite) was modern, clean and spacious. Inroom wifi good, better in the lobby. Heating / cooling system was quite. The king bed comfortable. Tv had clear reception. Bathroom features duel shower and separate bath. The cleaners did a great job, daily top ups of bottled water and toiletries. All staff were friendly and always willing to help (David from melbourne in particular) was very helpful. We didn't dine there but the menu and restaurant looked good. Would stay at the Grand Mecure beijing again without blinking. 10 / 10 guys

Reviewed January 14, 2017

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9.2
Exceptional
Eric from United States
Solo traveler
Deluxe 1 King Bed
Stayed 5 nights in July 2017

Great location, good value, clean and friendly”

This is a great location near the center of Beijing. A very long walk to the forbidden city, but well located near the Lama temple and several charming hutong. The staff are very friendly and the hotel is clean, modern, and well kept. The breakfast is not included and pricey. The staff are not all proficient at English, so the international traveler with limited Mandarin will do okay, but may need to ask a few different staff members to be understood. But for Beijing, the level of English is rather good, as most other places will have staff with far less English. I will happily return. Very pleased with my stay.

Reviewed July 23, 2017

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9.7
Exceptional
Ada from Hong Kong SAR, China
Business traveler
Deluxe 2 Single Beds
Stayed 5 nights in March 2016

Pleasant surprise with such price and location”

Big room,real 5-star in the best location, value for price

Usually so-called 5-star hotels in China managed by Chinese groups turn out to be 4-star. But this one is well-managed and live up to the 5-star requirement. Room is big with 250 sq ft. Heat is great. Even hot water comes within 10 seconds rather than letting the water running for 1 minute before hot water comes. Very good location in a busy local neighborhood near Nan Luo Gu Xiang. For this kind of price, I'll stay there again, so let's hope it won't become more expensive with increasingly more reviews that are so positive

Reviewed March 13, 2016

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6.0
Sylvia from Singapore
Couple
Deluxe 1 King Bed
Stayed 4 nights in December 2018

Average stay”

We stayed at Grand Mercure Dongcheng for 4 nights. Location was okay - 10mins walk from Beixinqiao train station and 20mins walk Guijie. Other than that, there wasn’t much around so location wise isn’t the most convenient. Even though it was relatively empty at check-in, it took 15mins before they attended to us. Even though there were available staffs, nobody offered to help. The room was mediocre and old for the price. The TV wasn’t working well, toilet door couldn’t close fully and dust laid on the TV table top. When we called for help, the staff told us that the issues were normal and we can’t watch TV at night because of bad reception (???). The worst part of it was that we saw him wipe his hands (full of dust) on our bedsheets. This is probably the worst service we’ve seen. We insisted on changing a room and told the receptionist our encounter which was met with a laugh - unprofessional service for a reputable chained hotel. Average stay, can find better for the price.

Reviewed December 09, 2018

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8.8
Excellent
Kathy from New Zealand
Family with teens
Deluxe 2 Single Beds
Stayed 1 night in August 2016

Good value stay in Beijing”

Great value; good location. I recommend this hotel for people looking for a place to stay in Beijing

Reviewed September 06, 2016

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6.4
Good
Hasliana from Malaysia
Business traveler
Executive 2 Single Beds
Stayed 1 night in April 2018

Good facilities but staff needs to be improved”

Since Grand Mercure is an international chain, I would not expect less on the comfort and and quality. The bed, rooms were all up to standards. However for an international chain, we found communication with the front desk staff to be complicated as they did not have good understanding of English. We almost were charged double as they did not cancel the deposit taken from our credit cards. We were lucky to have a colleague who could speak and understand Mandarin with us for the trip. The front desk staff who did our billing was not polite and lacked customer service skills (not even a smile !). Hope this can be improved in the future.

Reviewed June 07, 2018

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Dear guest, Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. We felt really sorry about that the staff’s service didn’t make you feel comfortable when you live in our hotel. We already organized the service training for them to improve the service skills. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely.

Responded June 22, 2018
Beijing Dongcheng Hotel
8.7
Excellent
Alexander from Israel
Solo traveler
Stayed 1 night in August 2015

Nice hotel but not 5 stars”

location, rooms,

Got upgraded to a premium room which was very spacious and comfortable. Overall, this is a nice hotel in a very convenient location that offers very good value for money but it is definitely not a 5 star hotel-there is no swimming pool, the gym room is very small and you do not get all these small luxuries that make a 5 star hotel.

Reviewed August 06, 2015

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10.0
Exceptional
Claire from Australia
Solo traveler
Deluxe 1 King Bed
Stayed 2 nights in October 2016

Close to beautiful Hutongs, safe.”

I stayed at this hotel so that I could easily walk to the Hutongs and wander around. It was great for this, and I really enjoyed my two nights at the hotel. I took the train from the airport, then the subway - it is easy walking distance.

Reviewed October 18, 2016

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8.0
Excellent
catherine from Malaysia
Business traveler
Deluxe 1 King Bed
Stayed 4 nights in August 2017

Great location, nice hotel ”

located at a great area, filled with the traditional culture, lots of food and things to see around the hotel. 5 mins walk from the nearest subway station . Hotel is generally clean, bed is very comfortable, great service. However they have a tendency to provide worn out towels . Suspect they don't have enough to go around for their guests? Concierge was helpful, but very lack of information on the tour that was offered through the hotel, no detail explaination given. They are not sure themselves!

Reviewed September 05, 2017

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9.2
Exceptional
Phun from Malaysia
Family with young children
Deluxe 1 King Bed
Stayed 2 nights in December 2016

Good location”

walking distance to subway about 10 minutes. you also can take bus to many places. the bus stop just outside thr hotel. nearby have restaurants and supermarket very convenient.

Reviewed April 21, 2017

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9.7
Exceptional
Michele from United States
Family with teens
Stayed 2 nights in June 2015

Beautiful hotel with comfortable rooms”

The comfortable beds, the helpful staff and the delicious food and happy hour!

Had a wonderful time. We booked a fantastic tour to the Great Wall that picked us up from the hotel and took us in a private car to the Wall, the Jade Museum, lunch, Dr Tea and a silk shop!

Reviewed June 15, 2015

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