Happy Ending”

We were surprised upon check in at 2.30am to find out that our room was given away although we have paid. The hotel has been overbooked! We had to be moved to another hotel 15-min walk away in the late night cold. I know it was unfortunate but we were really tired after a long flight. I was actually surprised why we did my get upset at all. As apologetic as she can be, the Hotel Manager Ms Julia Zhu walked us to the neighbouring hotel and checked us in, it was 330am then. The next morning we checked back into Hilton and finally got to our room. We were upgraded to a suite, and treated to the Executive Lounge. Thanks Julia for being able to reconcile the matter and compensate your guests to win them over again. The brand value and the hospitality promise are utmost important and that’s the Hilton promise I will not forget and will share with others I know.

excellent”

All the staves were so nice and friendly. They were so kind and ardent to solve all of our problems and the help we need. The room is quite big and cozy. and the location is really convenient. we really had a great time there

Good location and helpful staff. ”

Location is near shopping malls, very convenient to move around. Staff service is excellent. Room is spacious and the 24hr gym just nice for some workout.

Amazing hotel ”

The hotel is surrounded by shops and restaurants and close to Wangfujing train station.

Exceptional”

Great service. If we go to Beijing again, Hilton Beijin Wanfujing will definately be our only choice.

Excellent experience ”

Perfect place to stay in Beijing

Great hotel ”

Great hotel and close to everything

Good location”

Good location.

Exceptional”

Super cozy and nice hotel!!!

Exceptional”

Great location with great access to main tourism sites

Comfortable Hotel”

Generally so nice, especially housekeeper is very polite. If hotel allows to use microwave to make hot the food, it's much more better.

Good location”

The location and staff was good. Rooms were nice

Good location ”

Great location and room, lobby small but good services.

Great location and service ”

Pros - 1. Great location, 2 mins walk to Wangfujing Main Street 2. Good room size 3. Comfortable mattress 4. Aircon in winter helps to regulate the temperature and room stuffiness 5. Walk-in wardrobe area good for dressing up and down 6. Great services from all the staff Cons - 1. Hot water was brownish and dirty due to problem with the tank 2. Requirement to wear a swimming cap to use the pool 3. Breakfast food keep repeating

Not really 5 stars but great location”

I think the Hotel is in the perfect location towards public transport and shopping options. The people working there were really nice and helpful, e.g. we first got a room where we looked into the public balcony and had bushes in front of the window in the 6th floor - the room was really dark like in a basement. However explaining that to the front desk, we got a new room looking more over the other buildings and looking into the nice old buildings from across the street. The room itself was rather old. Lots of scratches, the room divider doors were not all working Aso. But it was cosy. The swimming pool was quiet cold - for proper training not too bad but the pool air was quite cold maybe due to the outside temp of -6*C however from my perspective this should not reflect in the temperature of the air in the bath. Also it was not possible to use the shower Flipflops to go to the room which I would expect to be possible in a 5 Star hotel. I think the price value was rather 马马虎虎

Comfortable Hotel ”

In the centre of the city, near to Tian An Men & Forbidden city, clean, well equipped, F&B are very nice especially in the executive lounge, staff are very helpfull.

Excellent Staff And Location, not Management ”

The biggest turn off was, there was an extra charge for everything, even to go to a pool, we needed to buy a cap. Wear enough to make caps mandatory, but having facilities in hotels that we have to pay on top is new level. The staff spoke minimal English, made life difficult. I wouldn’t call it 5 star hotel, the finish of hotels rooms etc weren’t good. But the concierge did go out of his way to help us a lot. Location wise, I booked it to access the food district, which was waste because that street closed down. They do have a big shopping centre. Sadly the entrance is through a quite street, but the other side is a busy / nice main road.

Great hotel with good location ”

Nice hotel with big rooms. Staff is very friendly and helpful. Breakfast is good but wouldn't recommend the restaurants for dinner or lunch

good location in wangfujing”

pro big shopping beside. room is clean, big and spacious good spread of breakfast con pillow too soft.

Breakfast”

Breakfast spread can be improve