Plaza Hotel Beijing
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Plaza Hotel Beijing

4 stars out of 5
No.100 Dongsanhuan Nanlu, Chaoyang District , Jinsong / Panjiayuan, Beijing, China, 100021 - See map

Highlights

210 meters to public transportation

Front desk [24-hour]

Airport transfer

Sauna

Steamroom

Facilities

Airport transfer

Pets allowed

Car park

Front desk [24-hour]

Fitness center

Sauna

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Beijing every 2 minutes on Agoda.com

Based on 19 verified reviews

Cleanliness

7.6

Facilities

5.8

Location

6.6

Room comfort and qua...

6.9

Service

7.3

Value for money

6.5

See map

6.6Good

Location rating score

Parking
Available
Popular landmarks
Temple of Heaven
5.2 km
Tiananmen Square (Tiananmen Guangchang)
6.9 km
Wangfujing Street
6.9 km
Forbidden City-The Palace Museum
7.7 km
Jingshan Park (Jingshan Gongyuan)
8.4 km
Closest landmarks
Shilihe Subway Station
190 m
Nanbalizhuang
340 m
ShiLiHe TianJiao WenHuaCheng
500 m
Beijing Curio City
770 m
ShiLiHe JiaJu JianCai ShangYeJie
820 m
Value for money6.5
Location rating6.6
Nearest airportBeijing Capital International Airport (PEK)
Distance to airport26.6 km

Rooms available at Plaza Hotel Beijing

Business
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices

Frequently asked questions

Does Plaza Hotel Beijing have bars on the premises?

Experience your holiday the finest way with a beverage in your hand at Plaza Hotel Beijing's bar available right in front of your doorstep for whenever you need a sip or two.

Does Plaza Hotel Beijing have a fitness center?

Yes! Plaza Hotel Beijing offers fitness center that is ideally located on site, catering to your active needs to remain fit while on holiday vacation. For more details, please contact the property for more information.

What public parks are nearby Plaza Hotel Beijing?

While remaining at Plaza Hotel Beijing, indulge in your morning or evening stroll at close by park such as Longtan Park.

When was Plaza Hotel Beijing built?

Plaza Hotel Beijing was built in 2002.

How many rooms does Plaza Hotel Beijing have?

Plaza Hotel Beijing has a total of 218 rooms.

What is the verified guest review consensus about Plaza Hotel Beijing's beds?

100.0% of our verified visitor assessments have given a positive review and comments about this property's beds. You can look up on more detailed customer reviews, and comments for Plaza Hotel Beijing down in the review section.

What is the verified guest review consensus about Plaza Hotel Beijing's food?

100.0% of our verified visitor ratings have given an optimistic review and remarks about this property's food. You can look up on more detailed customer reviews, and comments for Plaza Hotel Beijing down in the review.

What is the typical rating that past Solo travelers' have given to Plaza Hotel Beijing?

Verified solo travelers that have stayed at this property have given Plaza Hotel Beijing an average rating of 7.5. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Couples' have given to Plaza Hotel Beijing?

Verified couple travelers that have stayed at this property have given Plaza Hotel Beijing an average rating of 6.0. You can look up on more in depth customer assessments, and feedback by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that verified Families with young children have given to Plaza Hotel Beijing?

Verified families with young children that have stayed at this property have given Plaza Hotel Beijing an average rating of 7.3. You can look up more comprehensive customer assessments and comments by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Families with older children have given to Plaza Hotel Beijing?

Verified families with older children that have stayed at this property have given Plaza Hotel Beijing an average rating of 6.0. You can search for more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

More about Plaza Hotel Beijing

More about Plaza Hotel Beijing

Experience Luxury and Convenience at Plaza Hotel Beijing

Welcome to Plaza Hotel Beijing, a 4-star hotel located in the heart of Beijing, China. Built in 2002, this modern hotel offers a perfect blend of luxury and convenience, making it an ideal choice for both business and leisure travelers. With its prime location and excellent amenities, Plaza Hotel Beijing guarantees a memorable stay for all guests. As you step into Plaza Hotel Beijing, you will be greeted by a warm and inviting atmosphere. The hotel features 218 well-appointed rooms, each designed with comfort and style in mind. Whether you choose a standard room or a suite, you can expect spacious accommodations, modern furnishings, and all the amenities you need for a comfortable stay. From plush beds to high-speed internet access, every detail has been carefully considered to ensure your utmost satisfaction. At Plaza Hotel Beijing, we understand the importance of a seamless check-in and check-out process. Check-in time starts from 02:00 PM, allowing you to settle in and start your Beijing adventure without any hassle. When it's time to bid farewell, you can enjoy a leisurely check-out until 12:00 PM, giving you ample time to pack up and prepare for your departure. Our friendly and professional staff will be on hand to assist you with any requests or queries you may have, ensuring a smooth and enjoyable experience from start to finish.

Unwind and Indulge at Plaza Hotel Beijing's Entertainment Facilities

Plaza Hotel Beijing offers a range of entertainment facilities that are sure to make your stay in Beijing a truly unforgettable experience. Whether you're looking to relax, indulge, or have some fun, this hotel has it all. Step into the hotel's shops and explore a variety of retail options, from designer boutiques to local souvenir stores. Treat yourself to a shopping spree and find the perfect memento to take home. After a day of exploring the city, head to the hotel's bar and unwind with a refreshing drink. The bar offers a cozy and inviting atmosphere, making it the perfect place to socialize and meet fellow travelers. For those seeking ultimate relaxation, Plaza Hotel Beijing has a massage center where skilled therapists will knead away your stress and tension. Indulge in a rejuvenating massage to soothe your body and mind. Additionally, the hotel boasts a sauna and steam room, providing the perfect escape from the bustling city. Immerse yourself in the calming heat and let your worries melt away. With its array of entertainment facilities, Plaza Hotel Beijing ensures that your stay is not only comfortable but also filled with exciting experiences. Whether you're in the mood for shopping, enjoying a drink, or pampering yourself, this hotel has everything you need to make your stay in Beijing truly memorable.

Stay Active at Plaza Hotel Beijing's State-of-the-Art Fitness Center

Plaza Hotel Beijing offers an exceptional range of sports facilities, ensuring that guests can stay active and energized during their stay. At the heart of these facilities is the hotel's state-of-the-art fitness center, designed to cater to the needs of both fitness enthusiasts and casual exercisers alike. The spacious and well-equipped gym boasts a wide range of modern cardio and strength training equipment, allowing guests to enjoy a comprehensive workout. Whether you prefer to hit the treadmill, lift weights, or engage in a high-intensity interval training session, the fitness center has everything you need to stay on top of your fitness regime. With its bright and airy ambiance, the fitness center provides a motivating environment to help you reach your health and wellness goals.

Convenience Facilities at Plaza Hotel Beijing

Plaza Hotel Beijing offers a range of convenience facilities to ensure a comfortable and hassle-free stay for all guests. With 24-hour room service, you can indulge in delicious meals or snacks at any time of the day, right in the comfort of your own room. The hotel also provides laundry service, allowing you to keep your clothes fresh and clean throughout your stay. For added peace of mind, Plaza Hotel Beijing offers safety deposit boxes where you can securely store your valuable belongings. The friendly and attentive concierge staff is always ready to assist you with any queries or requests, ensuring that you have a seamless and enjoyable stay. Stay connected with complimentary Wi-Fi in public areas, allowing you to easily browse the internet or stay in touch with loved ones. In addition, the hotel offers dry cleaning services, making it convenient for guests to have their clothes professionally cleaned and pressed. Luggage storage facilities are also available, allowing you to explore the city without the burden of your bags. With these convenience facilities, Plaza Hotel Beijing aims to provide a comfortable and convenient experience for all guests.

Convenient Transport Facilities at Plaza Hotel Beijing

Plaza Hotel Beijing offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. The hotel provides airport transfer services, making it effortless for travelers to reach their destination upon arrival. Whether you are flying in for a business trip or a leisurely holiday, the hotel's dedicated staff will be there to greet you at the airport and ensure a smooth and comfortable journey to the hotel. In addition to airport transfer services, Plaza Hotel Beijing also offers a spacious car park for guests who prefer to drive. The hotel's secure and well-maintained parking area provides ample space for both self-parking and valet services. With the convenience of on-site parking, guests can easily explore the vibrant city of Beijing at their own pace, knowing that their vehicle is safe and accessible. Whether you are traveling for work or pleasure, Plaza Hotel Beijing's transport facilities are designed to cater to your every need, ensuring a seamless and enjoyable stay.

Experience Luxury and Comfort at Plaza Hotel Beijing

Plaza Hotel Beijing offers a range of exceptional room facilities to ensure a memorable stay for its guests. Each room is equipped with state-of-the-art amenities, including air conditioning to keep you cool and comfortable throughout your stay. Slip into a plush bathrobe and indulge in ultimate relaxation after a long day of exploring the vibrant city of Beijing. Start your day off right with a complimentary daily newspaper, delivered straight to your room. Stay connected with the world using the high-speed internet access available in every room. The hair dryer provided in each room ensures that you can style your hair effortlessly before heading out for the day. Unwind in the evening by catching up on your favorite shows on the television, featuring a wide range of channels to choose from. Quench your thirst with refreshments from the well-stocked mini bar, or enjoy a movie night in with the satellite/cable TV provided in every room. Plaza Hotel Beijing goes above and beyond to provide you with a comfortable and enjoyable stay.

Indulge in Culinary Delights at Plaza Hotel Beijing

Plaza Hotel Beijing offers a delightful array of dining facilities to satisfy every palate. With 24-hour room service, guests can enjoy a delectable meal in the comfort of their own room at any time of the day or night. Whether it's a late-night craving or an early morning breakfast, the hotel's room service is always ready to deliver a delicious culinary experience. For those seeking a cozy ambiance and a quick caffeine fix, the coffee shop at Plaza Hotel Beijing is the perfect spot. With a wide selection of aromatic coffees and teas, along with a range of scrumptious pastries and snacks, guests can relax and unwind while savoring their favorite hot beverage. When it comes to a memorable dining experience, the hotel's restaurant is a must-visit. Offering a diverse menu of both local and international cuisines, guests can embark on a gastronomic journey with every bite. From traditional Chinese delicacies to international favorites, the restaurant at Plaza Hotel Beijing promises to tantalize taste buds and leave a lasting impression.

Plaza Hotel Beijing's Stylish and Comfortable Rooms

Plaza Hotel Beijing offers a range of stylish and comfortable rooms to suit every traveler's needs. Whether you're visiting for business or leisure, you'll find the perfect accommodation option at this hotel. The Business room, measuring 26 square meters, features either 2 Single Beds or 1 King Bed, providing a cozy and restful space for your stay. With its modern design and thoughtful amenities, this room offers a comfortable retreat after a long day of work or exploration.

Explore the Vibrant Neighborhood of Jinsong / Panjiayuan in Beijing

Nestled in the heart of Beijing, the Jinsong / Panjiayuan neighborhood offers a vibrant and eclectic atmosphere that is sure to captivate visitors. This bustling area is known for its rich cultural heritage, bustling markets, and charming local charm. One of the highlights of Jinsong / Panjiayuan is the famous Panjiayuan Market, a treasure trove for antique enthusiasts and bargain hunters. Here, you can browse through a vast collection of traditional Chinese artifacts, including porcelain, calligraphy, paintings, and jewelry. The market is also a great place to immerse yourself in the local culture, as you can witness traditional Chinese handicrafts being made right before your eyes. Aside from the market, Jinsong / Panjiayuan is also home to beautiful parks and gardens, providing a serene escape from the bustling city. The Jinsong Park is a popular spot for locals and tourists alike, offering lush greenery, scenic walking paths, and tranquil lakes. It's the perfect place to relax, have a picnic, or simply enjoy the peaceful ambiance. With its vibrant atmosphere, cultural attractions, and natural beauty, Jinsong / Panjiayuan is a neighborhood that should not be missed during your visit to Beijing. Whether you're a history buff, an art lover, or simply seeking a unique shopping experience, this neighborhood has something for everyone.

Convenient Transportation Options from the Airport to Plaza Hotel Beijing

Located in the vibrant Jinsong / Panjiayuan neighborhood of Beijing, Plaza Hotel Beijing offers a comfortable and convenient stay for travelers visiting the city. Getting to the hotel from the nearby airports is a breeze, thanks to the various transportation options available. If you are arriving at Beijing Capital International Airport (PEK), the most convenient way to reach Plaza Hotel Beijing is by taking a taxi. The journey takes approximately 40 minutes, depending on traffic conditions. Taxis are readily available outside the airport terminals, and it is advisable to have the hotel's address written in Chinese to show the driver. Alternatively, you can also take the Airport Express train from Beijing Capital International Airport to Sanyuanqiao Station, and then transfer to Line 10 of the Beijing Subway. Get off at Jinsong Station, which is just a short walk away from Plaza Hotel Beijing. This option is not only cost-effective but also allows you to experience the efficient and extensive subway network of Beijing. For those arriving at Beijing Daxing International Airport (PKX), taxis are also readily available outside the airport terminals. The journey to Plaza Hotel Beijing takes approximately 1 hour, depending on traffic conditions. It is recommended to have the hotel's address written in Chinese to show the driver. With its convenient location and easy access to transportation, Plaza Hotel Beijing is an ideal choice for both business and leisure travelers visiting Beijing. Whether you choose to take a taxi or utilize the city's efficient subway system, you can look forward to a comfortable and hassle-free journey to the hotel.

Discover the Vibrant Surroundings of Plaza Hotel Beijing

Plaza Hotel Beijing is nestled amidst a plethora of exciting landmarks and attractions, making it an ideal choice for travelers seeking to explore the vibrant city of Beijing. Just a stone's throw away from the hotel, you will find the renowned Panjiayuan Antique Market. This bustling market is a treasure trove for antique enthusiasts, offering a wide array of unique and authentic Chinese artifacts, ceramics, and traditional crafts. For those interested in Chinese culture and art, a visit to ZhongGuo TaoCi DiYiJie is a must. This street is lined with numerous pottery shops and studios, where you can witness skilled artisans creating exquisite ceramic masterpieces. Immerse yourself in the rich history and craftsmanship of Chinese pottery as you explore the charming alleys and browse through the beautiful pottery on display. If you are a sports enthusiast, The Beijing University Of Technology Gymnasium is just a short distance away. This state-of-the-art facility hosts various sporting events and tournaments, providing an exciting opportunity to witness top athletes in action. Whether you are a spectator or an active participant, this gymnasium offers a range of facilities and activities to cater to every fitness enthusiast. Indulge in a shopping spree at JiuShui YiTiao Jie and DaHan XieZiLou YiTiao Jie, two bustling shopping streets located within close proximity to the hotel. These vibrant streets are lined with an array of shops, boutiques, and local vendors, offering everything from trendy fashion items to traditional Chinese handicrafts. Explore the vibrant atmosphere, haggle for the best bargains, and immerse yourself in the local shopping culture. For your daily needs, Carrefour Supermarket is conveniently located nearby, ensuring that you have easy access to groceries and other essentials. Additionally, the prestigious Beijing University of Technology and Maternal And Child Health Care Hospital are also within reach, making Plaza Hotel Beijing an ideal choice for students, families, and medical tourists. Experience the charm and convenience of Plaza Hotel Beijing's surroundings, where cultural attractions, shopping delights, and essential amenities are just steps away. Embark on a memorable journey as you explore the vibrant city of Beijing from this exceptional hotel.

Convenient Public Transport Stations Near Plaza Hotel Beijing

Plaza Hotel Beijing is strategically located near several public transport stations, making it an ideal choice for travelers looking for convenient transportation options. The hotel is within walking distance of Songjiazhuang Subway Station, Dajiaoting Subway Station, and Fenzhongsi Subway Station, providing easy access to the city's extensive subway network. For those who wish to explore the vibrant local markets, Pingleyuan and Panjiayuan Subway Stations are just a short distance away. These stations offer direct connections to famous markets like Panjiayuan Antique Market, where visitors can browse through a wide variety of antiques, artworks, and unique souvenirs. Travelers who want to visit popular attractions like the Temple of Heaven or the bustling Wangfujing shopping street can easily reach their destinations by taking the subway from Fangzhuang Subway Station, Xiaocun Subway Station, Jiulongshan Subway Station, Shilihe Subway Station, or Chengshousi Subway Station, all of which are conveniently located near the hotel. With these excellent transport options, guests at Plaza Hotel Beijing can effortlessly explore all that Beijing has to offer.

Diverse Dining Options for Every Palate

Plaza Hotel Beijing is surrounded by an array of restaurants that will satisfy every craving. For a taste of authentic Chinese cuisine, head to Jingweizhai Jinsong Branch or Chen A Po, known for their delicious local dishes. If you're in the mood for something different, try Mingwei Zone or Jin Ming Fu Si Jia Xiao Chu, where you can indulge in mouthwatering international flavors. Pizza lovers will be delighted by the offerings at Pizza+ (Shuangjing Fulicheng), while Chuantaigong is the perfect spot for those seeking traditional Sichuan cuisine. For a more upscale dining experience, Yueshijia and Beirong Restaurant are highly recommended. And if you're in the mood for some hearty Beijing-style hotpot, Hui Fu Restaurant is the place to go. With such a diverse selection of dining options just steps away from the hotel, you'll never run out of delicious choices during your stay at Plaza Hotel Beijing.

Shop 'til you drop at Plaza Hotel Beijing's surrounding shopping landmarks

Plaza Hotel Beijing is a shopaholic's dream come true, with an array of shopping landmarks just a stone's throw away. For sports enthusiasts, the Decathlon Outlet Store offers a wide range of sporting goods at unbeatable prices. Fashionistas will delight in exploring the trendy boutiques and stalls at Zhaojia Chaowai Market, where they can find the latest fashion trends at affordable prices. Glasses City is a haven for eyewear lovers, with countless shops offering a vast selection of stylish frames and lenses. For antique lovers, the Panjiayuan Antiques Market is a treasure trove of unique and rare collectibles. Shopaholics looking for a modern shopping experience will find their paradise at Fortune Mall, a sprawling complex housing a variety of high-end international brands. And for those interested in Chinese curios and traditional crafts, Beijing Curio City is the perfect place to browse and purchase exquisite souvenirs. With such a diverse range of shopping landmarks nearby, Plaza Hotel Beijing ensures that guests can indulge in a truly unforgettable shopping experience during their stay.









Exceptional Service and Cleanliness at Plaza Hotel Beijing

Plaza Hotel Beijing is a top choice for travelers seeking exceptional service and cleanliness in the heart of Beijing. With an overall rating of 7.2, this hotel offers a comfortable and enjoyable stay for guests. The staff performance, rated at 7.5, is highly praised by visitors for their friendliness and professionalism. From the moment you step into the hotel, you will be greeted with warm smiles and attentive service, ensuring that your needs are met throughout your stay. One of the highlights of Plaza Hotel Beijing is its outstanding cleanliness, with a rating of 7.7. Guests consistently comment on the immaculate condition of the rooms and public areas, creating a pleasant and hygienic environment. Whether you are traveling for business or leisure, you can relax and unwind knowing that the hotel takes cleanliness seriously and maintains high standards throughout. Additionally, Plaza Hotel Beijing excels in providing a comfortable and cozy experience, with a rating of 7.1 for comfort. The well-appointed rooms offer a peaceful retreat after a day of exploring the city. The beds are plush and inviting, ensuring a restful night's sleep. Guests also appreciate the thoughtful amenities and modern facilities that add to the overall comfort of their stay. With a focus on guest satisfaction, Plaza Hotel Beijing goes above and beyond to ensure that visitors feel at home and enjoy a comfortable and memorable stay in Beijing, China.

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Amenities and facilities

Review score5.8

Facilities

Most talked about facilities
Languages spoken
  • Chinese [Mandarin]
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Massage
  • Sauna
  • Spa/sauna
  • Steamroom
Dining, drinking, and snacking
  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Concierge
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoking area
Access
  • Check-in/out [express]
  • Front desk [24-hour]
  • Pet-friendly [charges apply]
  • Pets allowed
Getting around
  • Airport transfer
  • Car park [on-site]
Available in all rooms
  • Air conditioning
  • Bathrobes
  • Blackout curtains
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Mini bar
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Telephone
  • Toiletries

Location

No.100 Dongsanhuan Nanlu, Chaoyang District , Jinsong / Panjiayuan, Beijing, China, 100021

Good6.6

Location

Airports
  • Beijing Capital International Airport (PEK)
    26.6 km
  • Beijing Daxing International Airport (PKX)
    40.0 km
Public transportation
  • Shilihe Subway Station
    190 m
  • Nanbalizhuang
    340 m
Hospital or clinic
  • Maternal And Child Health Care Hospital
    910 m 5 min drive
Shopping
  • Pearl Market
    4.5 km

What's nearby

Popular landmarks
  • Temple of Heaven
    5.2 km
  • Tiananmen Square (Tiananmen Guangchang)
    6.9 km
  • Wangfujing Street
    6.9 km
  • Forbidden City-The Palace Museum
    7.7 km
  • Jingshan Park (Jingshan Gongyuan)
    8.4 km
  • Lama Temple (Yonghegong)
    9.7 km
  • Long Corridor at the Summer Palace
    20.5 km
  • Summer Palace (Yiheyuan)
    21.6 km
  • Mutianyu Great Wall
    63.3 km
  • The Great Wall at Badaling
    66.5 km
Nearby landmarks
  • Shilihe Subway Station
    190 m
  • Nanbalizhuang
    340 m
  • ShiLiHe TianJiao WenHuaCheng
    500 m
  • Beijing Curio City
    770 m
  • ShiLiHe JiaJu JianCai ShangYeJie
    820 m
  • Maternal And Child Health Care Hospital
    910 m
  • Panjiayuan Subway Station
    960 m
  • Panjiayuan Antique Market
    970 m
  • Panjiayuan Antiques Market
    1.1 km
  • Beigongda Ximen Subway Station
    1.2 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-3 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 4 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Travel time to airport (minutes)30
The property
  • Number of rooms 218
  • Year property opened2002

Reviews of Plaza Hotel Beijing from real guests

Provided by verified guests of

Agoda logo
Cleanliness7.6
Facilities5.8
Location6.6
Room comfort and quality6.9
Service7.3
Value for money6.5
High score for Beijing
Rating
9+ Exceptional (4)
8-9 Excellent (1)
7-8 Very Good (4)
6-7 Good (4)
<6 Below Expectation (6)
Guest Type
Language

Show reviews that mention 

Showing 19 verified guest comments
1234
10.0
Exceptional
chang from South Korea
Business traveler
Business
Stayed 1 night in October 2016

Good”

very good

Reviewed October 11, 2016
2.0
Li from Singapore
Business traveler
Stayed 2 nights in March 2016

4 star hotel with 1 star service standards. ”

Avoid staying here at all costs. Service crew are rude, impolite and extremely disrespectful (btw, they do not speak english). Rooms are old, dirty and cold during winter season. The only saving grace is the location. They seriously need to be re trained in customer service. When I walked into the hotel, I was greeted by nobody. I approached the check-in desk. The female clerk, did not even bother to look up let alone greet me and welcome me to their establishment. I handed over my passport and booking ID, which obviously she did not understand the alien language (English). Being able to converse in mandarin, I told her that I made my booking online and that I've made full payment to Agoda, however, she insisted that she did not have my booking and told me to wait while she check. After 15 minutes, I asked politely if my booking has been received, the reply I get was to wait, thus, I offered her an alternative to check me in first, and leaving a day's deposit so I can return to my room first and have a rest first. She declined and said that she could not do that, so I gave her the number of Agoda and asked her to contact the company as my booking had already been confirmed. The reply I got was outrageous, she said I should be the one contacting them. She then added that my booking is just a reservation and that if I want a room, I could just pay them upfront. I explained that this isn't the case when we make bookings on Agoda. She got annoyed and walked away, ignoring my presence. WOW. I shall not continue on how I've managed to resolve the issue. I am most annoyed that I wasted an hour waiting for my room which I had already paid for. My impression of Plaza hotel has been tarnished. Never will I return or recommend anyone to stay here.

Reviewed March 12, 2016
10.0
Exceptional
Shah from Afghanistan
Business traveler
Stayed 1 night in September 2013

Modern Hotel”

Things I like
Clean rooms and good service

I Check in it was okay, everything was handled good with a pleasant environment; The hotel is OK in a good location; while you need to walk a while to get to the down town; there are many restaurants around this area and the taste is wonderful especially when selecting a good wine; The service at the hotel is more than welcome while they were doing the best to satisfy you and response fast.

Reviewed October 23, 2013
7.3
Very good
mimi from United States
Family with young children
Stayed 4 nights in June 2013

internet only in lobby very slow”

Things I like
nice and clean, comfy comforter, close to subway
Reviewed July 02, 2013
7.0
Very good
hoyong from South Korea
Business traveler
Stayed 6 nights in April 2013

Not bad, but doesn't special good ones.”

Things I like
clean bed room
Reviewed April 23, 2013
1234

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