Good”

very good

4 star hotel with 1 star service standards. ”

Avoid staying here at all costs. Service crew are rude, impolite and extremely disrespectful (btw, they do not speak english). Rooms are old, dirty and cold during winter season. The only saving grace is the location. They seriously need to be re trained in customer service. When I walked into the hotel, I was greeted by nobody. I approached the check-in desk. The female clerk, did not even bother to look up let alone greet me and welcome me to their establishment. I handed over my passport and booking ID, which obviously she did not understand the alien language (English). Being able to converse in mandarin, I told her that I made my booking online and that I've made full payment to Agoda, however, she insisted that she did not have my booking and told me to wait while she check. After 15 minutes, I asked politely if my booking has been received, the reply I get was to wait, thus, I offered her an alternative to check me in first, and leaving a day's deposit so I can return to my room first and have a rest first. She declined and said that she could not do that, so I gave her the number of Agoda and asked her to contact the company as my booking had already been confirmed. The reply I got was outrageous, she said I should be the one contacting them. She then added that my booking is just a reservation and that if I want a room, I could just pay them upfront. I explained that this isn't the case when we make bookings on Agoda. She got annoyed and walked away, ignoring my presence. WOW. I shall not continue on how I've managed to resolve the issue. I am most annoyed that I wasted an hour waiting for my room which I had already paid for. My impression of Plaza hotel has been tarnished. Never will I return or recommend anyone to stay here.

Modern Hotel”

I Check in it was okay, everything was handled good with a pleasant environment; The hotel is OK in a good location; while you need to walk a while to get to the down town; there are many restaurants around this area and the taste is wonderful especially when selecting a good wine; The service at the hotel is more than welcome while they were doing the best to satisfy you and response fast.

internet only in lobby very slow”

Not bad, but doesn't special good ones.”

not bad hotel”

Nice location ”

We have returned to this hotel every time we visit Guangzhou because i'm so impressed with the hotel's attention to detail. The staff treat us well and make us feel comfortable. The room continue to be upgraded and we loved the Executive suite with King Bed. The bed was very comfortable. Value for money. Easy access to other destinations. Had no problems during our stay. Staff could speak English

Good location but poor service”

Hotel do not have good knowledge of surrounding, need help they also unable to help and push around. On the internet posted there are free gym facilities, but actual you must pay to use. Internet wifi very weak. Room are ok but for the price I paid, it nothing great about it. Overall service level very bad.

Good location with poor service”

Hotel staff very poor knowledge about their location surrounding. Need to pay for the gym which information provided is free facilities. Ask for transfer to airport, the staff wanted us to pay RMB 500 where I refuse to pay and get a cab myself, I pay only RMB 115 to reach airport on Taxi meter charge. Very bad impression to treat their own hotel guest like fool.

Nice design”

Although its a far from town, it's a nice and not expensive hotel. Design is modern and clean. Restaurant food is good and have many varieties.

Comfortable and efficient”

This hotel is good value for money and they serve an excellent breakfast with real coffee.

Basic hotel for short stay”

the hotel is a basic, low cost option to stay in beijing. the rooms were standard, big bed, tv, bathroom. the staff were helpful, but did not speak english. for breakfast we used kfc 20m from hotel, which suited my kids bettr. we booked this hotel without any prior knowledge and found it ok, but a bit far from the tourist spots.

Nice Hotel to Stay in Beijing”

i stayed for a week in plaza beijing hotel. the hotel is nice and have a good services. they have dedicated non-smoking floor and the hotel is clean. it's also close to the supermarket only walk about 5 minutes. it's nice for business trip.

Horrible hotel for the price, just like a hostel”

2 star hotel... Horrible experience and very dirty hotel for 4 stars. Too many problems to mention.

Nice Hotel”

The Check in was ok, everything was handled good with a pleasant environment; The hotel is OK in a good location; while you need to walk a while to get to the down town; there are many restaurants around this area and the taste is wonderful especially when selecting a good wine; The service at the hotel is more than welcome while they were doing the best to satisfy you and response fast. The room was great with HBO

A Good Place to Stay for a Couple of Nights”

The service by the hotel staff was top notch and they worked with me to solve any and all problems I encountered with my room and reservation issues. I would stay there again.

First time in Beijing and Plaza Hotel”

For the first time in Beijing, I was really amazed at how fast the check-in was due to the fact that I had just flown 12 1/2 hours from SAN FRANCISCO,California. The mini-bar in the room was stocked very well with the exception of very things like peanuts,potato chips. The rooms were very nice and my self and my fiancee had some other friends stay at the same time. I expect to stay there again just before I return to California at the end of September.

Reasonable price hotel in Beijing”

Hotels in Beijing become more and more expensive, this one is still quite reasonable but without breakfast. Not close to city center. Everything ok except it has a beeping noise outside the room throughout the two days that I stayed

交通非常方便, 就在地鐵站旁。”

Неплохой отель, спокойный, сдержанный персонал ”

Отель достаточно спокойный и комфортный, оформление приличное не хватает информации о городе возможных направлениях. Персонал не проявляют совершенно никакого внимания гостям. Местный спа клуб просто какая то забегаловка.