Central, Comfortable and Relaxing”

I enjoyed my stay at this hotel in Sam Neua very much and would rate it 10/10. I filled in the required box about food, but it should be noted that the hotel does not sell food or have a dining area. The people who work in the hotel were excellent and very helpful. The elevator is in working order, and the room was clean, comfortable and had many amenities such as a refrigerator, air-conditioning, tv and a nice washroom. I would come back here again.

One of few options - okay hotel but horrible staff”

My husband and I stayed here for 2 nights while traveling through the area, and specifically to visit the famous nearby Vieng Xai Caves. The hotel was better than a couple of others we saw in town. There are very few options. But when we asked to be taken to this hotel upon arrival at the bus station the staff there laughed at us, and it sounded like a contemptuous laugh. We didn't know what to make of it, and first looked at a room next door, which was very small and furnished very funky and 'dusty'. But the staff is basically ignoring you, very very unprofessional. Opened a room for me to check out and immediately disappeared. when I realized that the light in the bathroom (no window) wasn't working I had to go all the way downstairs again and look for the girl who had helped me. she unwillingly showed me a second room, signalizing I should open it with the key she gave me. Just very unprofessional and bad-tempered on first contact. I was super friendly but that didn't make an impression at all. Cannot really recommend this place. Sorry!

The bare minimum”

Lonely Planet says 'bag a room at the front', and that's because if you don't you have a window facing a brick wall a metre away. The room smelt strange,and had seen better days, but it IS CLEAN. If you need an English speaker, the place is not for you, and at $15 its a bit over-priced. There are better budget options next door either side.

予約で揉めたがスタッフの対応は良かった”

滞在中に深刻な問題（予約がされていなかった）が発生したのでagodaのカスタマーサポートに連絡済み。しかし、ホテル側の言い分もあるのでこれに関してはagodaとの問題と考えている。これが無ければ、ホテルの対応としては標準以上だと思う。近くにゲストハウスやホテルが乱立しているので経営的にも苦しい立場だと思うが、この街では老舗なのでもう一踏ん張りして欲しいと思っている。