Seriental Hotel

3 stars out of 5
Jalan Tanjong Tokong, Tanjung Tokong, Penang, Malaysia, 10470

Highlights

Hygiene Plus

Free Wi-Fi in all rooms!

Restaurants

Massage

Car park

Facilities

Free Wi-Fi

Free parking

Restaurant

Bar

Massage

Family room

Luggage storage

Room service

About us

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Tanjung Tokong part of Penang, this property puts you close to attractions and interesting dining options. Rated with 3 stars, this high-quality property provides guests with access to massage and restaurant on-site.

This property is in high demand!

4 travelers have booked today.

Cleanliness 9.0
Value for money 8.7
Location 8.6
Service 8.6

Based on 506 verified reviews

Cleanliness

9.0

Value for money

8.7

Location

8.6

Service

8.6

Facilities

8.1

See map

8.6Excellent

Location rating score

Excellent location
Exceptional for walking
More details on walking
Parking
FREE
Walkable places
Zenxin Organic
330 m
Island Plaza
330 m
Straits Quay
370 m
Popular landmarks
Cheong Fatt Tze - The Blue Mansion
4.8 km
Armenian Street
5.3 km
Penang Fort Cornwallis
5.3 km
Pinang Peranakan Mansion
5.5 km
Khoo Kongsi
5.5 km
Closest landmarks
Royal Selangor Visitor Centre
370 m
Tabernacle of Worship
630 m
Tesco Tanjung Tokong
700 m
Deepee Tailors
730 m
Singapore Dental Surgery
840 m

Good to know

Value for money8.7
Location rating8.6
Nearest airportPenang International Airport (PEN)
Distance to airport17.9 km

Rooms available at Seriental Hotel

Deluxe Triple Room
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Superior Double
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Superior Twin
...
  • Room size: 15 m²/161 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Double
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Queen
...
  • Room size: 20 m²/215 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Deluxe Triple Room
...
  • Room size: 20 m²/215 ft²
  • Smoking allowed
  • 1 double bed & 1 single bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 15 m²/161 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe King Room
...
  • Room size: 20 m²/215 ft²
  • Smoking allowed
  • 1 queen bed & 1 king bed
Enter dates to see prices
Deluxe King Room
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 queen bed and 1 king bed
Enter dates to see prices
Deluxe King
...
  • City view
  • Non-smoking
  • 1 king bed and 1 queen bed
Enter dates to see prices

Frequently asked questions

While remaining at Seriental Hotel, jump start your holiday by discovering the nearest attractions that are within close proximity to the property which include Zenxin Organic, Island Plaza, and Straits Quay.

While residing at Seriental Hotel, indulge in your evening or night out at Bagan Lounge to make the most out of your nightlife.

Verified past guests that have stayed at Seriental Hotel had an average nightly stay of 1 night at this property.

Seriental Hotel's most popular month where verified tourists have stayed the most is in April.

The average room rate for Seriental Hotel in the past month is 129.92 MYR, compared to city's average of 241.22 MYR.

Seriental Hotel accepts up to 5, with payment card selections including Cash, Visa, MasterCard, and UnionPay.

Verified families with young children that have stayed at this property have given Seriental Hotel an average rating of 8.5. You can look up more thorough customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

Verified group travelers that have stayed at this property have given Seriental Hotel an average rating of 8.5. You can check out more specific customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.

The nearest train, metro, or bus station is Komtar Bus Terminal, 5108.42 m away from Seriental Hotel.

Seriental Hotel’s local community is Tanjung Tokong which consists of popular restaurants such as Kannichikan Yakiniku Tanjung Tokong, Mama Kim Wellness Kitchen Tanjong Tokong Penang, and Healy Mac's Irish Bar & Restaurant.

The closest airport to Seriental Hotel is Penang International Airport, 18.0 km away.

More about Seriental Hotel

More about Seriental Hotel

Discover Seriental Hotel: A Charming Retreat in Penang

Welcome to Seriental Hotel, a hidden gem nestled in the heart of Penang, Malaysia. With its tranquil ambiance and warm hospitality, this 3-star hotel offers a delightful retreat for both leisure and business travelers alike. Boasting a total of 12 well-appointed rooms, Seriental Hotel ensures a personalized and intimate stay for its guests. Check-in at Seriental Hotel begins at 03:00 PM, allowing you ample time to explore the vibrant streets of Penang before settling into your cozy room. The hotel's check-out time is at 12:00 PM, giving you a leisurely morning to enjoy a delicious breakfast or indulge in a refreshing swim in the hotel's pool. Families traveling with children will find Seriental Hotel to be a perfect choice. The hotel's child policy allows children between the ages of 3 to 12 to stay free of charge, making it an ideal destination for a memorable family vacation. From spacious rooms to thoughtful amenities, Seriental Hotel ensures a comfortable and enjoyable experience for guests of all ages.

Unwind and Sing Your Heart Out at Seriental Hotel's Entertainment Facilities

At Seriental Hotel, we understand the importance of providing our guests with a wide range of entertainment options to make their stay truly memorable. Whether you're in the mood for relaxation or a fun-filled night of singing and laughter, our entertainment facilities have got you covered. Indulge in the ultimate relaxation experience at our top-notch massage facilities. Our skilled therapists are trained to provide a variety of rejuvenating treatments that will melt away your stress and leave you feeling refreshed and revitalized. From traditional massages to aromatherapy sessions, we have something to suit every preference. So sit back, relax, and let our experienced staff work their magic. If you're in the mood for some lively entertainment, head over to our karaoke lounge. Gather your friends or family and unleash your inner superstar as you belt out your favorite tunes. Our state-of-the-art karaoke system ensures crystal-clear sound quality, while our extensive song library caters to all musical tastes. Whether you're a seasoned performer or a first-time karaoke enthusiast, our friendly staff will be there to assist you and ensure a night of unforgettable fun. At Seriental Hotel, we believe that entertainment is an essential part of any great vacation. So whether you're looking to unwind with a soothing massage or unleash your inner diva at our karaoke lounge, our entertainment facilities are designed to provide you with an unforgettable experience.





Convenience Facilities at Seriental Hotel: A Perfect Blend of Comfort and Efficiency

At Seriental Hotel, we understand the importance of convenience during your stay. That's why we offer a range of top-notch facilities to ensure your comfort and satisfaction. Stay connected with our complimentary Wi-Fi in all rooms and public areas, allowing you to easily browse the web, catch up on work, or stay in touch with loved ones. Our reliable and high-speed internet connection ensures that you are always connected, no matter where you are in the hotel. In addition to our excellent Wi-Fi service, we also provide luggage storage facilities. Whether you arrive early and need a secure place to store your bags before check-in, or if you have a late flight and want to explore the city without the burden of your luggage, our dedicated staff will take care of your belongings, giving you peace of mind throughout your stay. Furthermore, our daily housekeeping service ensures that your room is always clean and tidy. Our meticulous housekeeping team will refresh your room, change the linens, and provide fresh towels daily, so you can relax and unwind in a clean and comfortable environment. With our commitment to convenience, you can focus on enjoying your time in Penang, knowing that all your needs are taken care of at Seriental Hotel.

Convenient Transport Facilities at Seriental Hotel

At Seriental Hotel, we understand the importance of convenient transport facilities for our guests. That's why we offer a spacious car park, ensuring that you can easily park your vehicle without any hassle. Our self-parking option allows you to have complete control over your parking experience, making it convenient for both leisure and business travelers. Whether you're arriving in your own car or renting one, our car park provides a safe and secure space for your vehicle throughout your stay. Say goodbye to the stress of finding parking spaces and enjoy a worry-free stay at Seriental Hotel.





Indulge in a Gastronomic Journey at Seriental Hotel's Exquisite Dining Facilities

At Seriental Hotel, we understand that dining is not just about nourishment; it is an experience that should delight all your senses. Our hotel boasts a range of exquisite dining facilities that are sure to satisfy even the most discerning palate. Start your day off right with a visit to our elegant restaurant, where a sumptuous breakfast buffet awaits. Indulge in a variety of freshly baked pastries, tropical fruits, and a selection of hot and cold dishes, all prepared with the finest ingredients. Our talented chefs ensure that every dish is a masterpiece, combining flavors from around the world to create a truly memorable dining experience. After a day of exploring the vibrant city of Penang, return to the comfort of Seriental Hotel and treat yourself to a delicious meal at our restaurant. Sample the best of local cuisine with our authentic Malaysian dishes, bursting with flavors and spices that will transport you to the heart of Malaysian culture. For those looking for something a little different, our menu also offers a range of international dishes, expertly crafted to cater to every taste. In addition to our restaurant, our dedicated staff provides daily housekeeping to ensure that your dining experience at Seriental Hotel is always clean and inviting. We take pride in maintaining the highest standards of cleanliness and hygiene, so you can dine with peace of mind. Whether you are a food enthusiast or simply looking for a satisfying meal, Seriental Hotel's dining facilities are sure to leave you craving for more.

Experience Comfort and Convenience at Seriental Hotel's Stylish Rooms

At Seriental Hotel, you'll find a range of stylish and comfortable rooms that are perfect for your stay in Penang, Malaysia. Choose from our Deluxe Queen room, offering 15 square meters of space with a luxurious Queen bed, or our Deluxe Twin room, also spanning 15 square meters and featuring two cozy single beds. If you're traveling with family, our Superior Family room is ideal, offering 20 square meters of space with the option of a Queen bed or a Single bed. With a variety of room types to suit your needs, you'll find the perfect accommodation at Seriental Hotel. By booking your stay at Seriental Hotel through Agoda, you can enjoy the best prices available. Agoda offers competitive rates and exclusive deals, ensuring that you get the most value for your money. Additionally, booking through Agoda is hassle-free and convenient, allowing you to easily secure your room with just a few clicks. Experience the ease and convenience of booking with Agoda and enjoy a memorable stay at Seriental Hotel in Penang.

Discover the Vibrant Charm of Tanjung Tokong in Penang

Nestled along the picturesque coastline of Penang, Malaysia, Tanjung Tokong is a vibrant and bustling neighborhood that offers a perfect blend of modernity and tradition. With its stunning sea views, vibrant street art, and mouthwatering local cuisine, this charming area is a must-visit destination for travelers seeking an authentic Penang experience. One of the highlights of Tanjung Tokong is its proximity to the famous Gurney Drive, a renowned food paradise where visitors can indulge in a wide array of delectable street food. From mouthwatering Char Kway Teow to savory Hokkien Mee, this culinary haven is sure to satisfy every food lover's cravings. After a satisfying meal, take a leisurely stroll along the scenic promenade of Gurney Drive, where you can enjoy breathtaking views of the sea and witness the vibrant energy of Penang's locals. For those seeking a cultural immersion, the nearby Wat Chaiya Mangkalaram Temple is a must-visit. This magnificent Thai Buddhist temple is home to one of the world's largest reclining Buddha statues, measuring an impressive 33 meters long. Marvel at the intricate details of the statue and soak in the serene atmosphere of the temple grounds. Afterward, explore the neighborhood's vibrant street art scene, where colorful murals and installations adorn the walls, showcasing the creativity and talent of local artists. With its captivating blend of culinary delights, cultural landmarks, and artistic charm, Tanjung Tokong is a neighborhood that offers a truly immersive and unforgettable experience for travelers visiting Penang, Malaysia.

Traveling to Seriental Hotel: A Seamless Journey from Penang's Airports

Welcome to Seriental Hotel, a hidden gem nestled in the charming neighborhood of Tanjung Tokong in Penang, Malaysia. Getting to this tranquil haven is a breeze, thanks to the convenient transportation options available from the nearby airports. If you're arriving at Penang International Airport, the most direct way to reach Seriental Hotel is by taxi or private car. The journey takes approximately 30 minutes, depending on traffic conditions. Taxis are readily available at the airport's taxi stand, and you can easily spot them with their distinct red and white colors. Alternatively, you can also pre-book a private car transfer for a hassle-free and comfortable ride to the hotel. For those arriving at Sultan Abdul Halim Airport in Alor Setar, you can opt for a domestic flight to Penang International Airport, followed by the aforementioned transportation options. The flight duration is approximately 45 minutes, and once you land at Penang International Airport, you can proceed with the taxi or private car option. No matter which airport you choose to arrive at, rest assured that the journey to Seriental Hotel will be smooth and convenient. Immerse yourself in the beauty of Penang as you make your way to this charming boutique hotel, where warm hospitality and serene surroundings await you.

Discover the Vibrant Surroundings of Seriental Hotel in Penang

Nestled in the heart of Penang, Seriental Hotel offers a prime location surrounded by a myriad of landmarks and attractions. Just a stone's throw away from the hotel, you'll find Mount Miriam Hospital, a renowned medical institution known for its exceptional healthcare services. Whether you're visiting for medical purposes or simply exploring the area, this landmark adds convenience and peace of mind to your stay. For those in need of retail therapy, Tesco Tanjung Tokong is within walking distance from the hotel. This bustling shopping center offers a wide range of products, from groceries to fashion, making it a one-stop destination for all your shopping needs. After indulging in some retail therapy, take a leisurely stroll along Seri Tanjung Pinang Phase 2, a charming waterfront promenade that offers stunning views of the sea and the iconic Penang Bridge. History enthusiasts will be delighted to discover the Thai Pak Koong Temple Tanjung Tokong, a beautiful Buddhist temple that showcases intricate architectural details and ornate decorations. Immerse yourself in the tranquil ambiance and admire the stunning statues and vibrant colors that adorn this spiritual haven. Nature lovers can venture to Pepper Estate Playground, a serene green space perfect for a leisurely walk or a picnic with loved ones. If you're interested in organic farming, Zenxin Organic is a must-visit destination. Explore the lush organic gardens and learn about sustainable farming practices while enjoying the fresh air and picturesque surroundings. For those looking to immerse themselves in the local culture, the Tanjung Bungah Night Market is a vibrant hub of activity. Experience the lively atmosphere as you browse through a wide array of local products, handicrafts, and delicious street food. With its strategic location near these landmarks and attractions, Seriental Hotel is the perfect base for exploring the vibrant city of Penang. Whether you're seeking adventure, relaxation, or cultural experiences, you'll find it all within reach of this exceptional hotel.





A Culinary Paradise Just Steps Away

Seriental Hotel's prime location in Penang puts guests in the heart of a culinary paradise. Just steps away from the hotel, you'll find a wide variety of dining options to satisfy your taste buds. Indulge in the mouthwatering flavors of Kannichikan Yakiniku Tanjung Tokong, where you can grill your own premium cuts of meat. For a healthier option, Mama Kim Wellness Kitchen Tanjong Tokong Penang offers a range of nutritious and delicious dishes. If you're craving some Irish pub fare, Healy Mac's Irish Bar & Restaurant is the place to be. Corner Keng is a local favorite, serving up authentic Penang street food. For a taste of grilled goodness, head to SOGO GRILL and savor their juicy steaks and grilled seafood. Fatin Tomyam is a must-visit for lovers of spicy and flavorful Thai cuisine. ASAP Burger is perfect for a quick and satisfying burger fix, while Full Of Beans is a cozy cafe that serves up a variety of coffee and brunch options. Un Poco Loco, Penang offers a vibrant atmosphere and delectable Mexican dishes. And if you're in the mood for a classic fast food meal, McDonald's Tanjung Tokong DT is just around the corner. With such a diverse range of restaurants at your doorstep, Seriental Hotel ensures that you'll never run out of dining options during your stay.

Shop 'til you drop at Seriental Hotel's surrounding shopping landmarks

Located in the heart of Penang, Seriental Hotel is surrounded by a plethora of shopping landmarks that will satisfy any shopaholic's cravings. Just a stone's throw away from the hotel, you'll find Island Plaza, a popular shopping destination that offers a wide range of retail outlets, from high-end fashion brands to local boutiques. If you're in need of some tailor-made clothing, Deepee Tailors is just a short walk away, where skilled craftsmen will create the perfect outfit to suit your style. For a more upscale shopping experience, head over to Straits Quay Mall, a waterfront mall that boasts a variety of luxury brands, gourmet restaurants, and entertainment options. Adjacent to the mall is Straits Quay, a vibrant marina where you can enjoy a leisurely stroll and admire the stunning yachts. With these shopping landmarks right at your doorstep, Seriental Hotel is the perfect choice for those looking to indulge in a shopping spree during their stay in Penang.

Affordable Luxury at Seriental Hotel in Penang

Discover a hidden gem in the heart of Penang that offers affordable luxury at Seriental Hotel. With an average price of just $46 per room, Seriental Hotel provides exceptional value for money compared to the average price of a hotel room in Penang, which stands at $69. At Seriental Hotel, guests can experience the perfect balance between comfort, style, and affordability. The hotel boasts well-appointed rooms that are tastefully decorated with modern amenities and thoughtful touches. From cozy single rooms to spacious suites, there is a perfect accommodation option to suit every traveler's needs and budget. By choosing Seriental Hotel, guests not only save on accommodation costs but also gain access to a range of top-notch facilities and services. Enjoy a refreshing dip in the rooftop pool while taking in panoramic views of the city skyline, or indulge in a rejuvenating spa treatment at the hotel's wellness center. With attentive staff, impeccable service, and a prime location, Seriental Hotel offers an unforgettable stay at an unbeatable price. Book your stay today and experience the best of Penang without breaking the bank.





A Memorable Stay at Seriental Hotel: Rave Customer Reviews

Welcome to Seriental Hotel, where exceptional service, unbeatable value, and pristine facilities create an unforgettable experience for guests. With an impressive overall rating of 8.3, it's no wonder that this hotel is a top choice for travelers seeking a memorable stay in Penang, Malaysia. One of the standout features of Seriental Hotel is its excellent value for money, scoring a remarkable 8.0. Guests are delighted by the affordable rates without compromising on quality. From the moment you step into the hotel, you'll be greeted by a warm and inviting ambiance that is sure to make you feel at home. The hotel's commitment to providing excellent service at an affordable price ensures that every guest enjoys a comfortable and enjoyable stay. When it comes to facilities, Seriental Hotel receives a commendable rating of 7.9. The hotel boasts a range of amenities that cater to the needs of both business and leisure travelers. Whether you want to relax by the pool, work out at the fitness center, or indulge in a rejuvenating spa treatment, Seriental Hotel has you covered. The well-maintained facilities provide the perfect setting for a truly relaxing and enjoyable stay.

Show less

Amenities and facilities

Excellent8.1

Facilities

Languages spoken
  • English
  • Chinese [Mandarin]
  • Malay
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Karaoke
  • Massage
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Daily housekeeping
  • Elevator unavailable
  • Food delivery
  • Luggage storage
  • Smoking area unavailable
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed unavailable
  • Smoke alarms
Getting around
  • Car park [free of charge]
Available in all rooms
  • Complimentary tea
  • Fire extinguisher
  • Free bottled water unavailable
  • Free instant coffee
  • Hair dryer
  • Internet access – wireless
  • Mirror
  • Non-smoking
  • Shower
  • Toiletries
  • TV [flat screen]
  • Window

Location

Jalan Tanjong Tokong, Tanjung Tokong, Penang, Malaysia, 10470

Excellent8.6

Location

Airports
  • Penang International Airport (PEN)
    17.9 km
  • Sultan Abdul Halim Airport (AOR)
    83.3 km
Public transportation
  • Komtar Bus Terminal
    5.1 km
  • Pengkalan Raja Tun Uda Bus Terminal
    5.9 km
Hospital or clinic
  • Mount Miriam Hospital
    920 m
Shopping
  • Batu Ferringhi Night Market
    6.9 km
Convenience store
  • 7 Eleven
    330 m
Cash withdrawal
  • ATM
    400 m

What's nearby

Popular landmarks
  • Cheong Fatt Tze - The Blue Mansion
    4.8 km
  • Armenian Street
    5.3 km
  • Penang Fort Cornwallis
    5.3 km
  • Pinang Peranakan Mansion
    5.5 km
  • Khoo Kongsi
    5.5 km
  • Chew's Jetty
    5.9 km
  • Batu Ferringhi Beach
    6.5 km
  • Kek Lok Si Temple
    7.0 km
  • Entopia
    10.1 km
  • Escape Theme Park
    10.1 km
Nearby landmarks
  • Zenxin Organic
    330 m
  • Island Plaza
    330 m
  • Straits Quay
    370 m
  • Royal Selangor Visitor Centre
    370 m
  • Tabernacle of Worship
    630 m
  • Tesco Tanjung Tokong
    700 m
  • Deepee Tailors
    730 m
  • Singapore Dental Surgery
    840 m
  • Pepper Estate Playground
    920 m
  • Mount Miriam Hospital
    920 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please note that our check-in time is between 3:00 PM and 11:00 PM There will be no reception available after 11:00 PM If you require check-in outside of these hours, kindly notify us in advance so we can arrange a self check-in for you.
  • Security Deposit of RM100/RM150 will be imposed during Check-in and it's Refundable upon Check-out.
  • Heritage Fee of RM2 will be charged Per Room Per Night.
  • For all of the bookings under the property, guests are required to update the contact numbers directly to the Agoda Bookings.
  • Terms and Conditions: - A Deposit, Heritage Tax, and Tourism Tax (if applicable) must be paid in advance in order to receive the passcode for self check-in. - The hotel reserves the right to withhold keys or access if the above payments have not been completed. -The security deposit will be refunded within 7 business days following your stay
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Reception open until23:00
  • Check-out from08:00
  • Check-in until23:00
The property
  • Number of floors2
  • Number of rooms 17
  • Non-smoking rooms/floorsyes
  • Number of restaurants1
  • Number of bars/lounges1

Reviews of Seriental Hotel from real guests

Provided by verified guests of

Agoda logo
8.5
  • Cleanliness score 9 out of 10 and is a high score in Penang
    Cleanliness9.0
  • Value for money score 8.7 out of 10 and is a high score in Penang
    Value for money8.7
  • Location score 8.6 out of 10 and is a high score in Penang
    Location8.6
  • Service score 8.6 out of 10 and is a high score in Penang
    Service8.6
  • Facilities score 8.1 out of 10 and is a high score in Penang
    Facilities8.1
High score for Penang

Rating

9+ Exceptional (102)
8-9 Excellent (17)
7-8 Very Good (25)
6-7 Good (8)
<6 Below Expectation (22)
Guest Type
Room Type
Language
Showing 174 verified guest comments
Changed to review page 1
  1. 8.4
    Excellent
    Ranjeta from Malaysia
    Family with young children
    Deluxe Queen
    Stayed 1 night in May 2025

    “HOTEL REVIEW”

    Stayed here for a short trip. Check-in was delayed due to an unfriendly Indian female staff – lacked basic hospitality. Thankfully, the Chinese lady and Malay gentleman were very polite and helpful. Room was clean but the shower area was cramped. Only yellow lighting – not ideal for makeup or detailed tasks. Air-cond was slow to cool. Basic toiletries provided, no shampoo or shower gel, and hairdryer was too small. WiFi was good, but Netflix was not accessible. No bottled water – only refillable option. Customer service available only from 10PM to 10AM, which was inconvenient. TV had basic local channels. Great location near tourist spots. Room was quiet and sleep quality was good. Overall: OK for a one-night budget stay. Wouldn’t recommend for long-term or if you expect full amenities. Rating: 50/100

    Reviewed May 26, 2025

    Dear Ms. Ranjeta, Thank you for sharing your feedback. We sincerely apologize for the delayed check-in and the service shortfall you experienced. Please be assured this is being addressed internally. We're glad to hear that some of our team members made a positive impression. We appreciate your comments on the room amenities, lighting, and air-conditioning. Our air-conditioning units were recently serviced, but we will check the one in your room again to ensure it’s working properly. We’re also reviewing the toiletries and hairdryer for improvement. While our refillable water option supports sustainability, we understand it may not suit all preferences and will consider ways to improve convenience. Your insights on entertainment and service hours are noted. Thank you again for helping us enhance the guest experience. We hope to welcome you again for a better stay. Warm regards, Seriental Hotel Management Team

    Responded May 26, 2025
    Seriental Hotel
  2. 10.0
    Exceptional
    Zhen from Malaysia
    Couple
    Superior Twin
    Stayed 1 night in October 2024

    “Great hotel at Tanjung Tokong”

    Clean and very well maintained hotel with nice simple bathroom for couples and families who don't need anything fancy. Only challenge is parking where it is very narrow for larger vehicles. Free parking is always a big bonus. Drive a smaller car for a better parking experience 😊

    Reviewed October 20, 2024
  3. 10.0
    Exceptional
    Nurul from Malaysia
    Group
    Superior Twin
    Stayed 1 night in June 2025

    “Hotel but feels like you're in castle ”

    the location strategic, the room good & they have bathtub!!!! you can also watch series on tv & the staff is sooo polite & helpful!!

    Reviewed June 26, 2025
  4. 10.0
    Exceptional
    Swee from Malaysia
    Group
    Superior Twin
    Stayed 2 nights in June 2024

    “Exceptional”

    Came back for the third time. The room is clean and neat. The location is quite strategic, as it is in the middle of Tanjung Bungah/Batu Ferringhi and Pulau Tikus/Georgetown. I also tried out their restaurant, Deluxcious, downstairs. The food seems pretty good. I was introduced to their mussels, which were very fresh—not rubbery, just as seafood should be. I highly recommend trying out their restaurant at night, after exploring the local hawker food during the day. I had their pumpkin soup, which was very rich, while my friend tried their mushroom soup and commented that it was one of the best. The lady boss also recommended their horfun. I was also shown around their hotel compound. They are revamping their ground floor KTV and planning to convert it into more hotel rooms. A very good move I'd say, and I wish them every success.

    Reviewed June 22, 2024
  5. 8.4
    Excellent
    Danabalan from Malaysia
    Couple
    Deluxe Double
    Stayed 1 night in June 2025

    “Fantastic ”

    Great stay! Clean room, comfy bed. Quiet. Friendly staff. Perfect for one night.

    Reviewed June 19, 2025
Changed to review page 1

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