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Sunrise Kempinski Hotel Beijing
Sunrise Kempinski Hotel Beijing
Sunrise Kempinski Hotel Beijing
Sunrise Kempinski Hotel Beijing
Sunrise Kempinski Hotel Beijing
Sunrise Kempinski Hotel Beijing
Sunrise Kempinski Hotel Beijing

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9.1

Exceptional

2,206 reviews

2,206 reviews

View3
Breakfast1
Housekeeping1
See map

9.2

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Mutianyu Great Wall 10.1 km
Lama Temple (Yonghegong) 53.4 km
Summer Palace (Yiheyuan) 55.0 km
Long Corridor at the Summer Palace 55.0 km
Jingshan Park (Jingshan Gongyuan) 56.4 km
Wangfujing Street 56.8 km
Forbidden City-The Palace Museum 57.3 km
The Great Wall at Badaling 58.3 km
Tiananmen Square (Tiananmen Guangchang) 58.3 km
Temple of Heaven 59.9 km
Nearby landmarks
Yanqi Lake 1.7 km
Huaibei International Ski 1.8 km
Fangezhuang 2.2 km
Huairou North 2.7 km
Hongluo Temple 3.9 km
Red Star Erguotou Wine Museum 6.4 km
Oriental Provence Lavender Hacienda 6.7 km
Jingkelong Supermaker 7.3 km
Linghui Mountain Ecological Scenic Resort 7.5 km
Zhongtang Hospital 7.5 km

Sunrise Kempinski Hotel Beijing

Courtyard No. 11 Yanqi Lake South Road, Huairou District, Beijing, Huairou District, Beijing, China, 101407 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Huairou District part of Beijing, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Mutianyu Great Wall. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Hot tub

Sauna

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details."

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Swimming pool [indoor]

Kids club

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Beijing every 3 minutes on Agoda.com
Value for money7.6
Distance to city center60 km
Location rating9.2
Nearest airportBeijing Capital International Airport (PEK)
Distance to airport34.6 km

Rooms available at Sunrise Kempinski Hotel Beijing

Excellent
Room comfort & quality

8.3

Deluxe City View Suite
...
  • Room size: 70 m²/753 ft²
  • Partial lake view
  • 1 king bed
Enter dates to see prices
Deluxe City View King Room
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Suite, Suite, 1 King, City view
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed Premier Suite Lake View
...
  • Room size: 76 m²/818 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Deluxe Lake View Suite
...
  • Room size: 70 m²/753 ft²
  • Lake view
  • 1 double bed
Enter dates to see prices
Deluxe Lake View King Room
...
  • Room size: 45 m²/484 ft²
  • Lake view
  • 1 king bed or 2 single beds
Enter dates to see prices
Premier Lake View Twin Room
...
  • Room size: 55 m²/592 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices
Deluxe Lake View Twin Room
...
  • Room size: 45 m²/484 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices
Deluxe City View Twin
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Suite with Lake View
...
  • Room size: 140 m²/1507 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sunrise Kempinski Hotel Beijing?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sunrise Kempinski Hotel Beijing?

Sunrise Kempinski Hotel Beijing is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Sunrise Kempinski Hotel Beijing also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sunrise Kempinski Hotel Beijing has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Beijing with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sunrise Kempinski Hotel Beijing?

Wake up to a great buffet breakfast at Sunrise Kempinski Hotel Beijing. Adults can enjoy breakfast offered with an additional charge of 238 CNY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sunrise Kempinski Hotel Beijing?

Sunrise Kempinski Hotel Beijing features 6 on-site restaurants for your dining convenience.

What is the smoking policy at Sunrise Kempinski Hotel Beijing?

Sunrise Kempinski Hotel Beijing does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Sunrise Kempinski Hotel Beijing?

The closest train, metro, or bus station is Fangezhuang, 2.1 km away from Sunrise Kempinski Hotel Beijing.

What restaurants are nearby Sunrise Kempinski Hotel Beijing?

Sunrise Kempinski Hotel Beijing is located in Huairou District, famous for good restaurants such as Magnolia (Sunrise Kempinski Hotel, Beijing), Library( Yanqi Hotel,managed by Kempinski) and Waterside(YanqiHotel,managed by Kempinski).

What are popular attractions near Sunrise Kempinski Hotel Beijing?

Sunrise Kempinski Hotel Beijing is located in Huairou District area, which is famous for attractions such as Mutianyu Great Wall, Great Wall at Huanghuacheng and The Great wall of Jiankou-The Great Wall Alternative.

What popular natural sightseeing spots are close to Sunrise Kempinski Hotel Beijing?

Sunrise Kempinski Hotel Beijing is located within Huairou District, which makes it conveniently close to natural sights including Huaibei International Ski, Huaibei International Ski Resort and Qinglongxia Scenic Resort.

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Explore the neighborhood

What people love about Sunrise Kempinski Hotel Beijing

  • 9.6

    Exceptional

    "Love my stay in your beautiful hotel."

    Wong

    |

    August 15, 2019

  • 9.6

    Exceptional
    Breakfast

    "Excellent breakfast too."

    Wong

    |

    August 15, 2019

Overall rating:

9.1

Exceptional
2,206 reviews
Cleanliness
9.0
Facilities
9.2
Location
9.2
Read all reviews >
More about Sunrise Kempinski Hotel Beijing

More about Sunrise Kempinski Hotel Beijing

Sunrise Kempinski Hotel Beijing

Getting in and around Beijing is a breeze when staying at Sunrise Kempinski Hotel Beijing, located right in the heart of the city. Get ready for an adventure with a stay at Sunrise Kempinski Hotel Beijing. Go beyond the touristy and get deeper into the offerings of Beijing with a stay at Sunrise Kempinski Hotel Beijing, located merely 10.0 km from Mutianyu Great Wall.
Sunrise Kempinski Hotel Beijing offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Beijing.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Sunrise Kempinski Hotel Beijing guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Sunrise Kempinski Hotel Beijing. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Sunrise Kempinski Hotel Beijing offers unique recreational opportunities for all guests. Finish your vacation days right by dropping in at the massage, hot tub, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Get wet in the best way on sunny days by joining water-world activities like motorized water sports. Have fun without traveling far, by taking advantage of the ping-pong table and tennis court at Sunrise Kempinski Hotel Beijing. Pick up something memorable for yourself or those waiting for you back at home, at the shops.

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Amenities and facilities
Exceptional
Facilities

9.2

Most talked about facilities

View

2 mentions

Breakfast

1 mention

Languages spoken

  • English
  • Chinese [Mandarin]
  • French

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hiking
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Water sports (motorized)

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Free bottled water
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Slippers
  • Telephone
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Buffet
Restaurants on site

元素餐厅

  • Cuisine: International
  • Menu: Buffet, A-la-carte

兰香阁中餐厅

  • Cuisine: Chinese
  • Menu: Buffet

Brewery@ Kempinski (???@????)

  • Cuisine: German
  • Menu: Buffet
Location
Courtyard No. 11 Yanqi Lake South Road, Huairou District, Beijing, Huairou District, Beijing, China, 101407
Exceptional
Location

9.2

Airports

  • Beijing Capital International Airport (PEK)
    34.6 km 55 min drive
  • Beijing Daxing International Airport (PKX)
    100.0 km

Public transportation

  • Fangezhuang
    2.2 km
  • Huairou North
    2.7 km

Hospital or clinic

  • Zhongtang Hospital
    7.5 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Mutianyu Great Wall
    10.1 km
  • Lama Temple (Yonghegong)
    53.4 km
  • Summer Palace (Yiheyuan)
    55.0 km
  • Long Corridor at the Summer Palace
    55.0 km
  • Jingshan Park (Jingshan Gongyuan)
    56.4 km
  • Wangfujing Street
    56.8 km
  • Forbidden City-The Palace Museum
    57.3 km
  • The Great Wall at Badaling
    58.3 km
  • Tiananmen Square (Tiananmen Guangchang)
    58.3 km
  • Temple of Heaven
    59.9 km

Nearby landmarks

  • Yanqi Lake
    1.7 km
  • Huaibei International Ski
    1.8 km
  • Fangezhuang
    2.2 km
  • Huairou North
    2.7 km
  • Hongluo Temple
    3.9 km
  • Red Star Erguotou Wine Museum
    6.4 km
  • Oriental Provence Lavender Hacienda
    6.7 km
  • Jingkelong Supermaker
    7.3 km
  • Linghui Mountain Ecological Scenic Resort
    7.5 km
  • Zhongtang Hospital
    7.5 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-7 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 8 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Smoking is only allowed in designated areas. Guests smoking elsewhere are responsible for all costs, damages, and liabilities caused by smoking.
  • The kid's club is available from 10:00 AM to 06:30 PM from Wednesday to Sunday.
  • The spa is available from 01:00 PM to 10:00 PM.
  • The fitness center and swimming pool are available from 06:00 AM to 10:00 PM.
  • The lobby lounge is available from 10:00 AM to 10:00 PM.
  • The Kempi Deli bakery is available from 11:00 AM to 07:00 PM.
  • Inflammables and explosives are strictly prohibited at the property. Please cooperate with the car security checking upon arrival.


  • Brewery @ Kempinski

    Lunch is served from 12:00 PM to 02:30 PM on Saturday.

    Dinner is served from 05:00 PM to 11:30 PM from Monday to Saturday.

    Elements restaurant

    Breakfast is served from 06:30 AM to 10:30 AM.

    Lunch is served from 11:30 AM to 02:30 PM.

    Dinner is served from 05:30 PM to 09:30 PM.

    Magnolia restaurant

    Lunch is served from 11:30 AM to 02:30 PM. Dinner is served from 05:30 PM to 09:30 PM.

    The restaurant is closed every Wednesday.

    The Views Restaurant and Bar

    The restaurant is opened from Wednesday to Sunday.

    Lunch is served from 11:30 AM to 02:30 PM. Dinner is served from 05:30 PM to 09:30 PM. The bar is available from 05:30 PM to 11:00 PM from Wednesday to Saturday and from 05:30 PM to 10:00 PM on Sunday.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Distance from city center60 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)238 CNY

The property

  • Number of bars/lounges2
  • Number of floors21
  • Number of restaurants6
  • Number of rooms 302
  • Room voltage220
  • Year property opened2014
  • Most recent renovation2014
Property announcements

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

Using swimming pool,gym and Kids Club should be requested in advance.Please contact property for detail.

We follow the regulations of the Beijing Municipal Tourism Bureau and the Cultural Bureau as regards sustainability. Beijing hotels will no longer be allowed to provide disposable bathroom amenities. We sincerely invite you to join the cause of green environmental protection, become an environmental messenger and contribute to our environmental sustainable development.

The operation hours have been updated, please check with hotel.

The business hours for various restaurants, the spa, the gym and other entertainment facilities are adjusted and updated regularly in line with the current instructions.

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information.

Inflammables and explosives are strictly prohibited. Guest should cooperate with the car security checking.

Advanced booking is required for Kids Club and dining at the restaurant.

Price for Buffet breakfast/lunch/dinner for children:

Free for children under 1.2 meters (excluding 1.2 meters).

Half price for children between 1.2 meters (including 1.2 meters) and 1.4 meters (including 1.4 meters).

Full price for children over 1.4 meters (excluding 1.4 meters).

Reviews of Sunrise Kempinski Hotel Beijing from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.0
Facilities9.2
Location9.2
Room comfort and quality8.3
Service8.5
Value for money7.6
High score for Beijing
Rating
9+ Exceptional (14)
8-9 Excellent (5)
7-8 Very Good (8)
6-7 Good (0)
<6 Below Expectation (4)
Time of the year
Mar - May (9)
Jun - Aug (7)
Sep - Nov (13)
Dec - Feb (2)
All guests (49)
All room types
All languages

Show reviews that mention 

Showing 31 verified guest comments
12
10.0
Exceptional
jade from China
Family with teens
Deluxe Lake View King Room
Stayed 2 nights in October 2015

Overall excellent ”

Attentive to detail, spacious room, great location for country retreat

I am a beijingnese but been living abroad well traveled worldwide staying all sort of high end hotels. However this is the first time I would like to write a review for a hotel. Being sceptical at the beginning about the service standard due to some reviews but was only surprised by the high level of professional attentive care to guests. Our family has 9 members with old and young, we have arrived very late after 10pm but The receptionist Enlain Wang was extremely helpful and sorted out our rooms upon arrival with minimum check in time. My Parents' room was also upgraded to suite. Check out was also equally swift. Surroundings are beautiful countryside, a lovely retreat for weekend getaway from Beijing. Only an hour drive from the city. We had a wonderful weekend and wil definitely come back.

Reviewed October 19, 2015

See room deals

8.3
Excellent
Matthew from United States
Business traveler
Deluxe City View King Room
Stayed 2 nights in May 2015

Interesting but bland”

Location, brand new, nice views

The hotel was definitely designed to look at instead of use. The interior spaces are vast, bland and poorly planed. One example is the "beer garden" which has a view of a blank wall, pedestrian ramp and internal service road. As an architect myself, I found this hotel to be underwhelming and bland. The hotel should have been sensitively desisigned into the landscape instead of adding another monstrosity to the existing collection of horrible Beijing architecture.

Reviewed May 18, 2015

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7.2
Very good
Haige from China
Family with young children
Stayed 2 nights in September 2016

Mixed feeling”

A hotel built for the 2014 APEC in Beijing, superb location and design, but building quality is in question, especially after experienced water leaking from both the bathroom sidewall while showering and window while raining, NONE of the closet door can be closed tightly/properly. Stuffs are just doing the SOPs while lack of initiative to offer service. Breakfast is fatastic, wide range of selections from oriental to western, but in contrast, the food in other restaurants are horrible, which forced us to drive around nearby villages for food hunting. Overall a fine stay but definitely not worth the price tag.

Reviewed September 09, 2016

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9.6
Exceptional
Wong from Singapore
Group
Deluxe Lake View Twin Room
Stayed 1 night in August 2019

Excellent”

Thank you for the free upgrade which was a pleasant surprise. Love my stay in your beautiful hotel. Excellent breakfast too.

Reviewed August 15, 2019

See room deals

Dear guests, thank you for choosing Beijing Sunrise Oriental Kempinski Hotel and taking the time to share your stay! I am very pleased to know that you have a pleasant stay at the Sunrise Kempinski Hotel Beijing. The Sunrise Kempinski Hotel Beijing is committed to providing our guests with outstanding and meticulous service to every guest from all over the world. We sincerely look forward to your stay at the Sunrise Kempinski Hotel Beijing and have a good time with us! General Manager of Albert Rouwendal

Responded August 16, 2019
Sunrise Kempinski Hotel Beijing
9.2
Exceptional
Plinio from Italy
Family with teens
Deluxe Lake View King Room
Stayed 2 nights in August 2016

good place for relaxing.”

good view, good place for relaxing. good facilities. a bit high price!

Reviewed December 03, 2016

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8.8
Excellent
Lin from Singapore
Couple
Deluxe Lake View King Room
Stayed 1 night in January 2016

Weekend getaway”

The rooms are clean and pleasant. My room has a nice view of the Yanqi lake. Good for a weekend getaway from the bustling city. The food at the German bar was really good.

Reviewed April 21, 2016

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8.4
Excellent
Emiko from Japan
Couple
Stayed 1 night in August 2016

すごいロケーションでした。”

写真で見たまま、湖畔にすごい建物!さすが中国!という感じでした。 天井の高い、窓の大きい客室から湖に浮かぶ島を見ているとヨーロッパにでもいる気分になりました。 北京市内からタクシーで行きましたがRMB300位でした。 家族連れが多かったです。 朝食のビュッフェは品数も多く、味もまあまあでした。

Reviewed August 18, 2016

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10.0
Exceptional
baoming from China
Couple
Deluxe City View King Room
Stayed 1 night in October 2020

棒棒的”

棒棒的

Reviewed October 13, 2020

See room deals

尊敬的客人,感谢您选择北京日出东方凯宾斯基酒店,并利用您宝贵的时间分享您的入住体验! 很高兴了解到您在北京日出东方凯宾斯基酒店拥有愉快的入住体验。北京日出东方凯宾斯基酒店致力于为全世界每一位宾客提供我们卓越而细致的服务。我们衷心期待您再次入住北京日出东方凯宾斯基酒店,与我们共度美好时光!Joe Zhou 总经理

Responded January 06, 2021
Sunrise Kempinski Hotel Beijing
10.0
Exceptional
baoming from China
Business traveler
Deluxe City View King Room
Stayed 1 night in October 2020

棒棒的”

棒棒的

Reviewed October 13, 2020

See room deals

尊敬的客人,感谢您选择北京日出东方凯宾斯基酒店,并利用您宝贵的时间分享您的入住体验! 很高兴了解到您在北京日出东方凯宾斯基酒店拥有愉快的入住体验。北京日出东方凯宾斯基酒店致力于为全世界每一位宾客提供我们卓越而细致的服务。我们衷心期待您再次入住北京日出东方凯宾斯基酒店,与我们共度美好时光!Joe Zhou 总经理

Responded January 06, 2021
Sunrise Kempinski Hotel Beijing
9.2
Exceptional
HONGQI from Taiwan
Business traveler
Stayed 1 night in January 2019

服務人員非常用心”

從訂房前詢問交通,Beyond就提供完善的建議,並協助叫車與收包裹,以及規劃一日遊行程,非常感謝飯店的大力協助。湖景房非常美麗,看到冬天結冰的雁棲湖相當壯觀,早餐品項也很豐盛。

Reviewed February 19, 2019

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尊敬的客人,感谢您选择北京日出东方凯宾斯基酒店,并利用宝贵的时间分享您的入住体验!很高兴了解到您在北京日出东方凯宾斯基酒店拥有愉快的入住体验。北京日出东方凯宾斯基酒店致力于为来自全世界的每一位宾客提供我们卓越而细致的服务。我们衷心期待您再次入住北京日出东方凯宾斯基酒店,与我们共度美好时光! Albert Rouwendal 总经理

Responded March 13, 2019
Sunrise Kempinski Hotel Beijing
10.0
Exceptional
Wei from China
Family with teens
Deluxe Lake View Twin Room
Stayed 1 night in September 2021

服务”

这次入住感觉很好,虽然入住时有一点小插曲,但是很快前台就给解决了,态度也很好。感觉整体服务比四年前入住的时候成熟了很多,儿童泳池水温很好,适合小朋友,会再次入住的。

Reviewed September 14, 2021

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尊敬的宾客,感谢您惠顾北京日出东方凯宾斯基酒店并分享您的入住体验!酒店非常重视宾客的体验感和满意度,致力于用我们热情周到的服务态度和专业的待客之道,给每一位宾客带来愉悦的入住体验。期待不久能再次与您相遇北京日出东方凯宾斯基酒店,用我们真诚的服务给您带来难忘的体验!Joe Zhou 总经理

Responded September 16, 2021
Sunrise Kempinski Hotel Beijing
10.0
Exceptional
zhi from China
Solo traveler
Deluxe Lake View King Room
Stayed 1 night in May 2018

推荐給大家”

日出东方位于怀柔雁西湖景区,装修奢华,周边环境优美,属于GHA联盟成员酒店,从agoda预定也可以享受GHA会员待遇,房间升级。建议:作为度假型酒店,增设免费或付费型本地体验活动增加度假客人的互动粘性与忠诚度;加强员工的知识培训,很多员工对GHA联盟的会员权益还不了解。

Reviewed May 10, 2018

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尊敬的客人,您好!感谢您下榻北京日出东方凯宾斯基酒店并在此分享您的体验, 也感谢您对我们品牌与酒店的支持。您的点评将被分享给管理层及相关部门。感谢您的意见与建议,我们会进一步加强对员工的培训,改善带给宾客的入住体验。我们致力于不断提高每一个细节来为宾客提供更加完美的入住体验。希望能有机会为您提供更好的体验。期待您的再次光临。

Responded May 15, 2018
Sunrise Kempinski Hotel Beijing
8.8
Excellent
Na from China
Family with young children
Stayed 1 night in April 2018

不错,没有花钱的不是”

位置好,设施好,环境也好,自助餐非常一般,顶层的当地特色菜真心不建议去,味道一般般还死贵死贵的,还是找点农家饭吃就行了

Reviewed April 30, 2018

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尊敬的客人,感谢您选择北京日出东方凯宾斯基酒店,并利用宝贵的时间分享您的入住体验!作为欧洲历史最悠久的豪华酒店集团旗下酒店,我们致力于以尽善尽美的欧式风格为客人打造难忘的旅行体验。很高兴您喜欢我们的酒店,很遗憾我们未能提供令您满意的入住体验。您的点评将被分享给管理层及相关部门。您的建议对我们提升服务质量非常重要,再次感谢您与我们分享。酒店致力于不断完善每一个细节来为您提供完美的入住享受。我们期待您的再次光临! Tristan Dechelette 驻店经理

Responded May 06, 2018
Sunrise Kempinski Hotel Beijing
10.0
Exceptional
chen from China
Business traveler
Stayed 1 night in April 2018

酒店环境很好”

酒店环境很好

Reviewed April 14, 2018

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尊敬的客人,非常感谢您抽出宝贵的时间对于您在北京日出东方凯宾斯基酒店的入住体验进行分享。很高兴我们的酒店和团队能给您留下美好的印象。期待您的再次光临! Tristan Dechelette 驻店经理

Responded April 16, 2018
Sunrise Kempinski Hotel Beijing
5.6
hao from China
Family with young children
Deluxe City View King Room
Stayed 1 night in March 2018

用餐还是不错”

12点半到的 因为是周四没什么人提前办理了入住 服务还是挺热情的 但是刚到店就让给他们评价 一般怎么也是住完了 体验完了再评价吧 晚餐普拉纳用的餐还是不错啤酒很赞 早餐自助是五星酒店的标准 最不好的是房间的空调降不下来 开了一个晚上到早上还很热 一晚没有睡好 夜里去找前台给了一个加湿器 孩子才六个月 在酒店晚上居然醒了五六次 夜里还咳嗽 实在是太干了 本来是来过结婚纪念日的 这个晚上真是记忆犹新啊 夜里我和老公居然干的喝了将近六瓶矿泉水 就是盖的浴巾睡的 孩子在家一般就醒一次喝奶 退房投诉经理说是因为工程部还没有给凉风 带孩子的尽量别这会来 给了空调在来吧 一宿几乎没法睡啊 住了这么久的酒店第一次评价写这么多 实在是气氛 真想去找他们高层投诉 退房钱都不为过 在大堂问别的住房客人 也是说很热 杯子没法盖 大人还好 孩子太难受了

Reviewed March 24, 2018

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尊敬的客人,您好!感谢您选择北京日出东方凯宾斯基酒店。作为欧洲历史最悠久的豪华酒店集团旗下酒店,我们致力于以尽善尽美的欧式风格为客人打造难忘的旅行体验。很高兴您喜欢我们的餐厅。很遗憾我们未能提供令您满意的入住体验。我们十分感谢也非常珍视您提出的宝贵建议。您的点评将被分享给管理层及相关部门。我们会进一步根据天气情况相应调整房间设施以给宾客带来更好的入住享受。希望能有机会为您提供更好的体验。期待您的再次光临。 如果有什么我们可以为您效劳,使您的下一次住宿更加舒适和愉快,请随时与我们联系。 Tristan Dechelette 驻店经理

Responded March 27, 2018
Sunrise Kempinski Hotel Beijing
7.6
Very good
Wei
Family with teens
Deluxe City View King Room
Stayed 1 night in November 2017

好风景被糟糕的服务糟蹋了”

前台有六个柜口,办入住的客人只有两位,竟然也要排队。 办完会员卡后,保证你联系不上这个客服主管了,第一遍电话不接,再打过去就是关机,呵呵呵呵。 打投诉电话反映你的遭遇,不要希望被同情,对方从上到下的风格在对待消费者这一方面出奇的一致。 这么好的位置,竟然有这么烂的服务。这是暴殄天物,对大自然的亵渎。是服务行业的耻辱。

Reviewed November 30, 2017

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9.2
Exceptional
Li from United States
Family with young children
Stayed 1 night in November 2017

完美家庭度假地点”

景色很美,位置绝佳,我们去了红螺寺,还在湖边走走 附近看了野长城,酒店里面的设施也是一流,遗憾的是酒店工作人员似乎没有什么服务意识,门童径自看手机,没有人帮提行李,服务生硬且没有礼貌,这是让我很惊讶的地方。

Reviewed November 24, 2017

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尊敬的客人,您好!感谢您入住北京日出东方凯宾斯基酒店并留下慧评。对于您在入住期间的不便,我们深感抱歉。我们十分感谢也非常珍视您提出的宝贵建议。您的点评将被分享给管理层及相关部门。我们会加强对员工的培训,努力提高员工的服务质量和效率,改善带给宾客的入住体验。希望有机会能再次欢迎您入住我们酒店,我们会用十分的努力确保您下次入住愉快。

Responded November 27, 2017
Sunrise Kempinski Hotel Beijing
10.0
Exceptional
Hanhaoyuan from China
Couple
Deluxe City View King Room
Stayed 1 night in October 2017

非常棒的体验”

服务环境各方面都很好,前台Emma服务态度热情,谢谢

Reviewed October 22, 2017

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尊敬的客人,您好!感谢您下榻北京日出东方凯宾斯基酒店并在此分享您的体验。很高兴您度过了一段美好的时光。我们致力于不断提高每一个细节来为宾客提供更加完美的入住体验。期待您的下次光临!

Responded October 23, 2017
Sunrise Kempinski Hotel Beijing
8.0
Excellent
Ji from China
Couple
Deluxe City View King Room
Stayed 1 night in April 2017

Very good”

湖景房景色不错,前台也非常友好,主动给出各种友情提示。酒店内餐饮可选择性较少,性价比相对酒店本身来说一般。

Reviewed April 05, 2017

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尊敬的客人,您好!感谢您下榻北京日出东方凯宾斯基酒店并在此分享您的体验。很高兴您满意我们的服务。我们致力于不断提高每一个细节来为宾客提供更加完美的入住体验。对于您所提到的餐饮问题,我们会与相关部门沟通及改善。期待您的下次光临!

Responded April 06, 2017
Sunrise Kempinski Hotel Beijing
9.6
Exceptional
GAO from China
Family with teens
Deluxe City View King Room
Stayed 1 night in August 2016

雁栖湖边地标性建筑”

地标性建筑,为了住而住一下。酒店夜景很赞,时间充裕可以游雁栖湖。

Reviewed March 22, 2017

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尊敬的客人,您好!感谢您下榻北京日出东方凯宾斯基酒店并在此分享您的体验。很高兴您度过了一段美好的时光。我们致力于不断提高每一个细节来为宾客提供更加完美的入住体验。期待您的下次光临!

Responded March 29, 2017
Sunrise Kempinski Hotel Beijing
12
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