Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

For those who wish to drive their own cars, The Grand Renai has a car park available for guests. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kota Bharu with private transportation, the hotel can arrange taxi service.

Start your mornings right, with the continental and buffet breakfast options offered at The Grand Renai. There's an additional charge of 40 MYR for adults and 20 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

The Grand Renai features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at The Grand Renai. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

On-site venues and convenient event services make The Grand Renai an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 1400 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

The Grand Renai does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

Kota Bharu Bus Station is the closest train, metro, or bus station, about 1.9 km away from The Grand Renai.

Restaurants including Kopitiam Kita, Yati Ayam Percik and Wau Restaurant are popular in The Grand Renai’s neighborhood which is known as Kota Bharu City Centre.

Located in the Kota Bharu City Centre area, The Grand Renai is close to great shopping choices like Aeon Mall Kota Bharu, KB Mall and Anti Gravity Dive Solutions.

Guests at The Grand Renai can easily visit Istana Jahar, Masjid Muhammadi and Handicraft Village and Craft Museum located in the Kota Bharu City Centre area.

The Grand Renai is located in the Kota Bharu City Centre area, which is famous for natural sightseeing destinations such as Padang Bola Taman Guru.